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Client Services Coordinator 

Work With Us The Client Services Coordinator is key to our residents making smooth transitions and providing the best service possible. If you are a gifted coordinator and people person, this position is for you.  
About the Organization Find a career, not just a job at Masonic Homes Kentucky. Our team includes more than 600 professionals in fields such as nursing, hospitality, childcare and more. We would love to have you part of our team - passionate people, inspiring lives.

We earned the Great Place to Work certification based on extensive ratings provided by our employees in anonymous surveys. A summary of these ratings can be found at  
Masonic Values Remarkable Service, Passion, Innovation and Growth.  
Benefits Competitive pay; Paid time off; FT as little as 30 hours a wk; Dental, vision, life insurance; Immediate participation in 403b retirement - generous match; Prof. development, CEUs  

Job Summary:

The primary purpose is to work with the support of the Director of Community Relations to plan, organize, develop and direct the overall admission process in accordance with policy, current federal, state, and local standards, guidelines, and regulations that govern our Community, and as may be directed by the Administrator to ensure that the highest degree of quality care is maintained at all times. Promote the purpose and values established by Masonic Homes Kentucky.

The Client Services Coordinator is accountable for all aspects of admissions for Masonic Home of Louisville community. The Client Services Coordinator will work with the Community Liaisons to ensure that residents transition smoothly from their respective community setting. Adhere to current federal, state, and local regulations as well as safety guidelines and regulations on our campus.

The Client Services Coordinator works cooperatively and respectfully with residents, coworkers, families, visitors and volunteers to create a positive and pleasant environment.


  • Schedule and complete all admission documentation with Resident and/or Responsible Party as appropriate and in a timely fashion. Communicate with all parties as appropriate.
  • Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.). Review as necessary.
  • Obtain the resident/guardian's signature on all required permits, releases, authorizations, etc.
  • Assist in handling admissions inquiries and fulfill referral documentation as necessary.
  • Assist in the resident admission orientation program in accordance with our established policies and procedures.
  • Admit and prepare identification records for residents in accordance with established policies and procedures.
  • Ensure that resident rooms are thoroughly prepared in a timely manner for new move-ins.
  • Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the facility.
  • Assist in developing procedures to ensure records are properly completed before filing as part of the Quality Assurance process.
  • Refer admission questions to Director of Community Relations, and other Departments when appropriate.
  • Assure that marketing materials are updated and available in the community.
  • Perform miscellaneous duties and assist business office personnel as required/directed.
  • Agree not to disclose assigned user ID code and password for accessing resident/community information and promptly report suspected or known violations of such disclosure to your Supervisor.
  • Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Supervisor.
  • Report any known or suspected unauthorized attempt to access facility's information system.
  • Other related duties and responsibilities that may become necessary to assure that the needs of the community are met.
  • Report known or suspected incidents of fraud to the Supervisor.
  • Attend and participate in facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).
  • Provide resident/family with information concerning resident funds, resident rights, advance directives, etc.
  • Manage outside inquiries from the community and meet with families to help them gain knowledge about services in our Community.
  • Receive and follow work schedule/instructions from your supervisor and as outlined in our established policies and procedures.
  • Perform clerical duties related to the position.
  • Participate in facility Manage On Duty schedule
  • All other duties as assigned.

Ideal Experiences Include:

  • Experience working in a Skilled Nursing Facility is preferred.
Position Requirements

Education/Experience Requirements:

  • Must possess at a minimum, a high school diploma, Bachelor’s Degree preferred.
  • Must have, at a minimum, one (1) years' experience in a related health care community setting.
  • Experience working in a skilled nursing facility is preferred.
  • Must have experience verifying Insurance benefits and obtaining authorizations for admission to skilled nursing services.

Physical requirements:

  • Works in office area(s) as well as throughout the facility.
  • Moves intermittently during working hours.
  • Is subject to frequent interruptions.
  • Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
  • Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
  • Communicates with the medical staff, nursing personnel, and other departments
  • Works beyond normal working hours and on weekends and holidays when necessary.
  • Is involved in community/civic health matters/projects as appropriate.
  • Attends and participates in continuing educational programs..
  • Will be an internal liaison with the residents, their families, support departments, etc., to adequately plan for the residents’ needs.
Category Administration  
Location Sam Swope Care Center at Masonic Home Louisville, KY  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Req Number ADM-23-00029  
Work Day(s) Monday,Tuesday,Wednesday,Thursday,Friday 

Start Time 8:00am 

End Time 5:00pm 

Tags #skillednursing, #clientservices, #passionatepeople, #remarkableservice  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status,sexual orientation, gender identity or any other characteristic protected by law.  

This position is currently not accepting applications.

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