The Management Trust
Position Title: Senior Compliance Administrator
Location: Cathedral City, CA at Desert Princess
Reporting To: Assistant General Manager
Status: Non-Exempt, Full-Time
Salary: $24.00-$26.00 / hourly
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Senior Compliance Administrator is responsible for ensuring consistent adherence to the community's CC&Rs, Rules and Regulations, and other key standards. This role requires a strong understanding of HOA governing documents and applicable state/federal regulations. Key areas of focus include legal compliance, communication and notices, recordkeeping, and serving as a liaison between management and several committees, including Architectural Control.
JOB DUTIES AND RESPONSIBILITIES:
- Ensure accuracy and efficiency in the architectural change application process, including timely compilation of necessary documents for committee review and distribution to homeowners
- Assist Compliance Manager with training department staff and ensuring they remain current with various compliance requirements
- Assist in the development of internal processes and regularly re-evaluate for efficiency
- Educate homeowners and other parties on architectural guidelines, rules, regulations, and the enforcement process
- Respond to inquiries and complaints with exceptional customer service
- Review all reports and violations as required, including those for the club, security, and parking; determine appropriate response, including legal action
- Regularly communicate with multiple levels of staff to ensure effective channels remain open between the HOA team and homeowners regarding compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner
- Responsible for suspension of privileges for unpaid assessments and violation fines
- Conduct exterior inspections of homeowner change and/or improvement requests to verify specifications are in accordance with community standards
- Assist Compliance Manager with exterior home inspections to ensure compliance of the Association's governing documents
- Review and analyze account ledgers and appropriately assess/process fee waiver requests
- Implement company and Association policies; effectively communicate said policies with the members of the Association as well as internal clients (associates, management, vendors, etc.)
- Provide analytics and related supporting documents in preparation for Board and Committee meetings
- Other duties and special projects as assigned
QUALIFICATIONS:
- Bachelor's degree and/or professional ICC certifications(s) highly preferred
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Strong leadership abilities and comfort with public speaking (small and large groups)
- Conflict resolution skills
- Ability to meet deadlines and address time-sensitive issues
- Superior multi-tasking skills
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Ability to manage workflow amid shifting priorities
- Willing to learn Company process and procedures, and learn/use proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
- Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time
- Relocate up to (25) pounds
- Travel to and from offsite meetings
SUPERVISES OTHERS? IF SO, LIST:
SCHEDULE & TRAVEL:
- Monday-Friday from approx. 8:00 am-5:00 pm
- This position may require occasional long hours to meet business needs
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
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We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity.
The Management Trust reserves the right to modify any job description at any time based on business need.
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