Share Email Opening Apply Now Title Client Relationship Manager (WeSolve)  Description This is a remote position, however, candidates located in New Jersey/New York are preferred. This position falls under Hilldrup's WeSolve Workplace Environments Inc. division. Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values. We call it People-first Mobility. We’re looking for exceptional people who share our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead. Seeking a Client Relationship Manager to utilize in-depth knowledge of the internal and external workings of a client account in order to manage and maintain the best possible client relations and profitable outcomes. The CRM will focus on developing new opportunities, additional services and create overall revenue growth with assigned clients. Manage the required and desired data collection and reporting necessary to meet the contractual requirements of the client and as a means for management to monitor the overall relationship. Primary Responsibilties:  Manage the overall relationship between the assigned client(s), and supporting team, and service providers, to maintain current planned revenues and anticipated revenue growth. Manage for RFP avoidance and if cannot be avoided, develop RFP strategy and response. Generate client revenue growth through service diversification, innovation, cross-selling, upselling, improved efficiencies, and process improvements while also ensuring account profitability/marginmanagement. Understand client culture, expectations,opportunities, and real estate strategy for development of processes and monitoring of execution in order to identify and document any necessary changes for efficiency improvements andto better support client need. Negotiate, document and monitor contractual Service Level Agreements (SLAs) to manage quality service delivery including adherence to KPIand SOP's. Assemble and execute periodicbusiness reviews. Act as the liaison to manage and document escalations between the client and all entities performing directed services and support. Accountable for client success and development of problem resolution plans if service or support failures occur. Prepare and review the Scope of Work with the preferred vendor(s), negotiate pricing to provide acompetitive project budget, working with the pricing desk as applicable for review, including assumptions to mitigate potential risk. Review project pricings as necessary prior to client submittal. Conduct internal and external team meetings including regular touch points to review project status for current and upcoming scopes and assignments, Executive Summaries, QBR's, or any other periodic meetings as they pertain to the client needs.   Position Requirements Four year college degree of a field related to the job, such as Business Management, Project Management or Design/Architect 7-10 years relevant professional experience. Requires 1-3 years prior management, supervisory or team leader experience. Knowledge and understanding of WeSolve™ Workplace Environments processes and policies in order to support and integrate any client processes and policies. Advance knowledge of MS Office, MS Project. Working knowledge of AutoCAD and/or CAFM systems. Travel may be required. Anticipated Salary and Benefits Summary -$80k-$90k. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. Comprehensive benefits package that includes: 401(k), health insurance (medical, dental, vision), Employee assistance program, paid time off based on years of service, paid holidays per year, life insurance and disability coverage.   Full-Time/Part-Time Full-Time   Position Account Manager, Commercial Services   Exempt/Non-Exempt Exempt   Location Remote/Virtual   EOE Statement Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.   This position is currently accepting applications. Apply Now

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