Share Email Opening Title Help Desk Analyst - IT  About the Organization Mission Statement: Inspired by the Daughters of Charity and the De La Salle Christian Brothers, in partnership with families, Sacred Heart Cathedral Preparatory's mission is to provide the finest education in an inclusive Catholic community of faith. We prepare our high school students to become service-oriented leaders with a commitment to living the Gospel. Sacred Heart Cathedral Preparatory (SHC) is a Lasallian Vincentian Catholic, co-educational college preparatory secondary school located in the heart of San Francisco, California. We provide academically rigorous, vibrant learning grounded in social justice and student centered pedagogy. Our entire community is committed to cultivating each student's unique talents and passions, providing myriad opportunities for students to discern and realize their individual intellectual, artistic, athletic, social, and spiritual potential. SHC is a San Francisco Archdiocesan High School that is cosponsored by the De La Salle Christian Brothers, District of San Francisco New Orleans and the Daughters of Charity of St. Vincent de Paul, Province of St. Elizabeth Ann Seton. As an inclusive Catholic community of faith, we respect and support our students, faculty and staff and their sense of belonging in an increasingly diverse world. At SHC, such respect is grounded by our mission and carried out through our Lasallian Vincentian Catholic educational traditions. In these efforts, we prepare our students as future leaders to model our credo, "Enter to Learn, Leave to Serve".   Category Technology   Description POSITION TITLE: Help Desk Analyst SUPERVISED BY: Director of Information Technology FLSA STATUS: Non-Exempt, Part-Time Regular, 2- 6 hours days EFFECTIVE DATE: September 2023 COMPENSATION: $25.00-30.00/hour Position Summary: The Help Desk Analyst, in consultation with the Director of Information Technology and the IT Department, has the primary responsibility for the maintenance and support of all technology equipment at SHCP. The main purpose of this position is to provide helpdesk service and support for the entire Sacred Heart Cathedral Prep Community. This includes but not limited to faculty, staff, students as well as individuals that may visit onsite. This position serves as the first and main point of contact with the IT Department for most end users and for most requests. The individual is responsible for responding to end user support inquiries as well as taking on individual projects. This position is an essential operational position and is located on campus. Remote work is not available. Essential Duties and Responsibilities: Invest in the mission of SHC and the charisms of the Daughters of Charity and De La Salle Christian Brothers through active mission and Catholic formation Troubleshoot desktop/laptop computers on Windows and Mac platforms Troubleshoot campus printers Maintain and support classroom audio­ video systems Support the philosophy and policy of a ‘Bring Your Own Device' model for operations, teaching and student learning Respond to end ­users in a timely fashion in order to provide Level 1 (and some Level 2) technical support for all A/V, computer hardware and applications software. Share solutions for the benefit of other department members and end-users. Works with the Business Systems Specialist to maintain accurate and up­-to­-date inventory of all technology assets, including desktop/laptop computers, mobile devices, printers, LCD projectors, peripherals, and telephones Regularly creates and updates end-­user documentation. Shares this documentation in a range of platforms with the ultimate goal of building capacity in our end­-user community Effectively use vendor support and other tools to diagnose and repair end-user's computer in a timely matter Provides primary technical and audio-visual support to the entire school community on school wide events (Masses, Rallies, Prayer Services, Reconciliation, Gala etc.) Ensure security of technology assets as they are deployed in classrooms, offices and other campus locations Serve on committees as requested by school administration. Keep abreast of educational technology trends to help ensure full utilization of campus technologies which includes but not limited to open source technologies. Responsible for the maintenance of our laptop imaging Participate in Community wide events Perform other duties as assigned by the Director of Technology which may include some weekend and evening hours   Position Requirements Qualification and Skills: Effective verbal and written communication skills; pleasant, warm demeanor Must show a high level of initiative and follow through with the ability to work independently Strong organizational and project management skills; Ability to successfully manage multiple projects and balance multiple priorities while maintaining a positive outlook and to work effectively in a team environment. Ability to create, respond and strategically adapt to change Ability to collaborate with colleagues both inside and outside of the organization in a diverse, inclusive work environment and work well with supervisors, co-workers, Board members and external stakeholders and partners. Ability to work appropriately with confidential and/or sensitive information. Strong critical thinking, problem solving, and decision-making skills. Education and/or Experience: Bachelor’s Degree or an equivalent combination of training and experience. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft and MAC OS platforms, Microsoft 0365, Google G Suite/Workspace, Zoom, Printer Hardware, basic networking and Wifi. Physical Demands: The physical demands described here represent those that must be met by an employee to successfully perform the essential job functions. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to handle or feel as well as talk and hear. The employee is frequently required to reach with hands and arms. The employee is required to stand and walk. The employee may lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.   Full-Time/Part-Time Part-Time   Exempt/Non-Exempt Non-Exempt   EOE Statement To apply, submit resume and cover letter through the link above. Sacred Heart Cathedral is an equal opportunity employer: Sacred Heart Cathedral Preparatory will only employ those who are legally authorized to work in the United States without sponsorship from the Archdiocese or Sacred Heart Cathedral Preparatory. Any offer of employment is conditioned upon the successful completion of a background investigation. Sacred Heart Cathedral Preparatory will consider, for employment, qualified applicants with criminal histories. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.   This position is currently not accepting applications. 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