Share Email Opening Title IT Support Technician  Req Number INF-23-00051   Requisition Category Active   Full-Time/Part-Time Part-Time   Location Dayton, OH   Description We are seeking an IT Support Technician (Tier 1) to support our Managed Services Division (MSD) in a remote/telework/work from home capacity. Please Note: The selected candidate must be able to commute to Centerville, OH, Cincinnati, OH, and surrounding areas on an as-needed basis.   Sawdey’s Managed Services Division (MSD) is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP) providing IT and/or cybersecurity services to a variety of different clients (defense/government contractors, municipalities, commercial organizations, etc.).   The IT Support Technician (Tier 1) will handle incoming calls, client support tickets and technical project tasks. The candidate must be a team player and provide excellent customer service to our clients. This is a great opportunity for an IT or helpdesk individual looking to learn and get into the managed services and information security fields.   Additional Responsibilities Include, but are not limited to: Provide desktop and laptop support to client end-users. Perform basic networking setup and diagnostics. Maintain accurate time tracking and follow Sawdey MSD timekeeping procedures. Work client support requests (i.e., password resets, application issues, hardware issues). Participate in on-call rotation. Assist with proposal development, if necessary. Perform other duties, as assigned.   About the Organization Sawdey Solution Services, an ISO 9001 certified and CMMI-SVC v2 Level 3 appraised corporation, has built a nationwide and global footprint as a leading government contracting organization. Specializing in cybersecurity, systems engineering, and operational support, Sawdey invites you to be a part of a team that's at the forefront of securing our nation. Operating successfully since 2001, we are a Woman Owned/Service-Disabled Veteran Owned Business. We provide our clients with premier professional services and technology solutions in an employee-centric environment. We are extremely proud of the culture we have created. Why Choose Us? Mission-Critical Work: We play a vital role in ensuring the security of our nation's digital infrastructure. Professional Growth: Embrace the opportunity to take on diverse and dynamic roles that challenge and inspire you. Collaborative Culture: You are joining a unified team where your unique contributions are valued and celebrated. Who We're Looking For: Hardworking Individuals: If you're someone who takes initiative, loves a challenge, and is committed to excellence, you'll feel right at home here. Talented Professionals: Whether you're an expert in your field or a rising star, we recognize your potential and support your effort toward success. Diverse Perspectives: Our strength lies in our diversity. We believe that a diverse team fosters creativity, innovation, and achievement.   EOE Statement We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!   This position is currently not accepting applications. To search for an open position, please go to http://SawdeySolutionServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Senior Systems Administrator in Columbus, OH Posted on: 4/7/2025 [Apply Now] Senior Systems Administrator in Dayton, OH Posted on: 4/7/2025 [Apply Now] Senior Systems Administrator in Richmond, VA Posted on: 4/7/2025 [Apply Now] LAN Engineer - Senior in Bremerton, WA Posted on: 11/18/2024 [Apply Now] Other Jobs Within 60 Miles Senior Systems Administrator in Dayton, OH Posted on: 4/7/2025 [Apply Now] Specialized Security Management - Senior in Wright Patterson AFB, OH Posted on: 4/9/2025 [Apply Now] Administrative Specialist in Dayton, OH Posted on: 3/13/2025 [Apply Now] Security and Data Management Assistant in Wright Patterson AFB, OH Posted on: 5/13/2025 [Apply Now] Data Scientist Analyst in Dayton, OH Posted on: 3/13/2025 [Apply Now] Follow us See who works here:

 

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