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IT Support Technician 

Category Information Technology  

We are seeking an IT Support Technician (Tier 1) to support our Managed Services Division (MSD) in a remote/telework/work from home capacity. Please Note: The selected candidate must be able to commute to Centerville, OH, Cincinnati, OH, and surrounding areas on an as-needed basis.


Sawdey’s Managed Services Division (MSD) is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP) providing IT and/or cybersecurity services to a variety of different clients (defense/government contractors, municipalities, commercial organizations, etc.).


The IT Support Technician (Tier 1) will handle incoming calls, client support tickets and technical project tasks. The candidate must be a team player and provide excellent customer service to our clients. This is a great opportunity for an IT or helpdesk individual looking to learn and get into the managed services and information security fields.


Additional Responsibilities Include, but are not limited to:

  • Provide desktop and laptop support to client end-users.
  • Perform basic networking setup and diagnostics.
  • Maintain accurate time tracking and follow Sawdey MSD timekeeping procedures.
  • Work client support requests (i.e., password resets, application issues, hardware issues).
  • Participate in on-call rotation.
  • Assist with proposal development, if necessary.
  • Perform other duties, as assigned.
Position Requirements


  • Two (2) to four (4) years of IT related experience.


Must have experience working with at least some of the following:

  • Windows Server 2016-2022 and Active Directory
  • Windows 10
  • Mac OSX
  • Office 365 and Azure Active Directory
  • CrowdStrike or other EDR platform
  • Firewalls/Routers
  • Wireless
  • Printers
  • Configuration Management and Maintenance
  • IT Documentation
  • Helpdesk and Client Management
  • Project and Ticket Management
  • Managed Services background preferred



  • Associates or bachelor’s degree preferred


Certificates, Licenses, Registrations:

  • One (1) certification from the list below is desired, but not required:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • Microsoft 365 Fundamentals
    • Microsoft Technology Associate (MTA)


Other Required Skills & Abilities:

  • Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
  • Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.
  • Must be able to participate in an on-call rotation.
  • Must be able to use personal smartphone device on an as-needed basis to perform job-related tasks such as supporting on-call rotation, accessing Microsoft Teams and Outlook, and enabling/signing into MFA applications.
    • Please Note: Incoming and Outgoing calls are made via an assigned extension in Microsoft Teams desktop. There is no requirement to use a personal smartphone device to support phone calls.
  • Some travel (<25%) may be required.


Security Clearance:

  • Must be able to obtain a favorable background check.


US Citizenship: This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.

Full-Time/Part-Time Part-Time  
Requisition Category Active  
Req Number INF-23-00051  
Location Dayton, OH  
About the Organization Here at Sawdey Solution Services, an ISO 9001-14001 certified and CMMI-SVC v2 Level 3 appraised corporate headquarters, we have built a nationwide and global footprint by providing innovative, cross-disciplined professional services, engineering, and cyber solutions to Department of Defense (DoD), Department of Homeland Security (DHS), Federal Agencies, and commercial customers. Operating successfully since 2001, we are a Woman Owned/Service Disabled Veteran Owned Business (WOSB/SDVOSB). Our mission is to provide employees with the best experience in a people focused, continuous process improvement environment. We are extremely proud of the culture we have created and encourage all prospective applicants to take a look at what other applicants and employees are saying about us:

Indeed Reviews:

Sawdey Indeed Reviews

Glassdoor Reviews:

Sawdey Glassdoor Reviews

What We Offer:

Whether you are a transitioning service member or are an experienced government contracting professional, Sawdey Solution Services offers a strong benefits package that extends beyond compensation. In addition to our healthcare plans, we also have benefits that encourage work/life balance, support your retirement goals, and aid in achieving not only your career goals, but your educational and training goals as well.

Don't just take our word (and others' words) for it… We invite you to come experience the Sawdey difference for yourself!

EOE Statement We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!  
Job Description None Specified 

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