Email Opening
Title

Customer Experience (CX) Supervisor 

About the Organization ABOUT AREA15

AREA15, located minutes from the Las Vegas Strip, is the world's first purpose-built experiential entertainment complex offering live events, immersive activations, monumental art installations, extraordinary design elements, unique retail, ground-breaking technology, bars and eateries and much more. With a growing collection of dynamic destinations including Dueling Axes, Emporium, Lost Spirits Distillery, Oddwood Bar, Wink World, The Beast, a culinary experience by Todd English, and anchor experience, Meow Wolf's Omega Mart, AREA15's is an ever-changing art, retail and entertainment destination attracting locals and tourists of all ages.

For more information visit www.AREA15.com and follow on Instagram and Twitter: @AREA15Official; Facebook: AREA15LasVegas and YouTube: AREA15.

AREA15 is an equal opportunity employer and values diversity. We are committed to complying with all federal, state and local laws providing equal opportunities and all other employment laws and regulations.
 
Position Customer Experience (CX) Supervisor  
Description

JOB OVERVIEW:

AREA15 is seeking a Supervisor, Customer Experience to help shatter expectations, fulfill the basic human need for connection and to help narrate the visitor journey.

The Supervisor will report to the Associate Director, Customer Experience, and is expected to supervise and be an exemplary example for Ambassadors. They will specialize in and elevate the AREA15 Customer Experience team via the four pillars of service: Information Services, VIP & Membership sales & service, Community Engagement and VIP/Concierge Relations. The Supervisor will increase employee engagement and serve to exceed, not just meet, visitor expectations pre- during and post-AREA15 visit.

Ultimately, we expect each employee to personify AREA15 itself: Authentic. Engaged. Uninhibited. Welcoming. Visionary.

RESPONSIBILITIES AND DUTIES:

  • Uphold and improve overall customer experience across our pillars of service and link team member efforts to the business results.

  • Supervise daily operations and administrative duties of the CXC, including but not limited to scheduling, monitoring team members, reporting KPIs, and handling escalation issues.

  • Train new ambassadors on AREA15 talking points, POS, sales, promotions, and experiences.

  • Lead daily debrief sessions with Ambassador teams post-huddle and with Ambassadors scheduled for later shift-assignments; makes sure all Ambassadors are following department P&P's including completion of arrival and departure checklists.

  • Assist in identifying and developing traffic driver initiatives, including, but not limited to on-site and off-site programming and community engagement opportunities.

  • Work with Management & Marketing to sell, promote, and meet KPI's & Sales Goals for Membership, Insider Packages and other experience/event sales initiatives.

  • Coordinate, schedule, and fulfill Insider Experience & VIP tour requests. Be able to speak to the history of the project and its current services and offerings.

  • Assist in monitoring and responding to customers via digital CX platforms (Zoho, etc.) inc. answering inquiries and requests via phone, email and LiveChat (TBD online messaging); walking visitors through onsite sales and making ticket changes as needed.

  • Continue to perform Ambassador duties as follows:

    • Work with the Management on a daily basis to understand and convey all marketing and sales messaging and initiatives.

    • Play a role in the narrative of AREA15, guiding visitors in their journey throughout the space and discovery of AREA15's special access opportunities.

    • Identify interest and understand customer needs and requirements, and seek to provide timely and positive resolutions, being available throughout the property for directions and visitor questions.

    • Acts in various capacities including: Greeter/Floater, Brand Ambassador, Hospitality Agent, Tour Guides, Street Team Member and Promoter. Ambassadors will be expected to be flexible and fulfill any of these responsibilities at any given time.

    • Promotion of AREA15 and its services: distributing brand product samples, brochures, flyers, etc., to various events and in support of on-site ticket sales at AREA15

    • Represent AREA15 at off-site promotional and community events (i.e. Tradeshows, Convention, Festivals and more)

    • Report on demonstration-related information (interest level, questions asked, number of samples/flyers distributed etc.)

    • Monitor information on website and other various digital outlets to ensure consistent and real-time messaging is accurate (hours of operations, current event details, etc.)

 
Location AREA15 Las Vegas  
Full-Time/Part-Time Full-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Position Requirements

QUALIFICATIONS & SKILLS

  • Prior AREA15 Visitor Service Ambassador experience required and employed by AREA15 for a minimum of 1 year.

  • High School degree or related experience in brand marketing, communications, promotion or sales.

  • Exceptional customer service, excelling in verbal communication and in-person conversational skills. Highly articulate.

  • Ability to understand visitor needs and handle different types of personalities.

  • Strong listening, communication, presentation and social skills.

  • Must be outgoing and engage new visitors to AREA15.

  • Demonstrate and provide information on AREA15 and its experiences.

  • Be authentic in your enthusiasm for AREA15.

  • Have a talent for relationship-building and storytelling, willing to dress in costume on occasion.

  • Must be able to stand for long periods of time and in various weather conditions.

  • Must have valid driver’s license and willing to travel if needed.

 

This position is currently not accepting applications.

To search for an open position, please go to http://Area15GlobalLLC.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
Promotions Ambassador in Las Vegas, Nevada
Posted on: 5/26/2023
[Apply Now]


Other Jobs Within 60 Miles
Production Crew Member in Las Vegas, Nevada
Posted on: 4/11/2023
[Apply Now]

Assistant Operations Manager - Restaurants in Las Vegas, Nevada
Posted on: 9/25/2023
[Apply Now]

Assistant Operations Manager - Bars & Lounges in Las Vegas, Nevada
Posted on: 9/27/2023
[Apply Now]

Candy Ambassador in Las Vegas, Nevada
Posted on: 8/14/2023
[Apply Now]

Wild Muse Sales Associate in Las Vegas, Nevada
Posted on: 2/24/2023
[Apply Now]

 


AppOne.comTM†† copyright©1999-2021 HR Services, Inc.
Click here for technical assistance.