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Intake Specialist/Administrative Assistant- Winona 


Join our team as the Intake Specialist at Family & Children’s Center!  This position is responsible for all aspects of office support and administrative and for processing intakes for the programs. 


As the Intake Specialist, you will be responsible for:

  • accurately managing and entering non-clinical data into the agencies electronic health records system, to include insurance information;
  • obtaining and processing referrals in a timely manner;
  • ensuring intake paperwork is obtained;
  • providing customer service to clients as they enter the building;
  • answering phones, manage and schedule appointments as needed;
  • ensuring all client files are maintained in accordance with standards;
  • ensuring files are kept up to date on required authorizations, verifications, renewals and notifications;
  • data entry; and,
  • coordinating all aspects of the general office management to ensure front office runs smoothly
Position Requirements

Education, Training, Work Experience or Licensure

High School Diploma or equivalent. Previous customer service and receptionist experience preferred. Experience working with customers in emotional distress and ability to remain calm during difficult situations.


Specialized Knowledge or Skills

Excellent written, verbal and telephone communication skills required. Attention to detail required. Ability to multi-task and quickly switch focus, while still completing priority projects. Excellent time management, planning and organizational skills. Strong technical skills.


Equipment and Applications

Proficiency at all basic Windows programs (Word, Excel, PowerPoint) and other standard PC applications. Must become proficient at multi-line phone systems, fax and photocopy basic operation, and Procentive, the agency's electronic health records program.

Location Franklin Street  
Full-Time/Part-Time Full-Time  
About the Organization Family & Children's Center is a regional, private, not-for-profit 501(c)3 agency that provides a continuum of services designed to strengthen families and promote individual well-being, including:

-Child abuse and neglect prevention

-Community-based counseling (counseling clinics, in-home counseling, day treatment)

-Residential options (treatment foster care, respite care)

-Community support programs

-Several outreach programs

We are nationally accredited by the Council on Accreditation for Children and Family Services, indicating we meet the highest standards for each of our programs.

Family & Children's Center serves thousands of individuals and families every year, helping them enjoy happier, healthier relationships.

Mission: Family & Children's Center serves children, families and individuals with a continuum of services designed to strengthen families and promote individual well-being.

Vision: To be the leading provider of human services in western Wisconsin and southeastern Minnesota: through quality, access, and service.

Values: Excellence, Innovation, Respect, Responsibility and Responsiveness.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Full Job Description None Specified 

This position is currently accepting applications.

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