Allegacy Federal Credit Union
Employee Job Description
Job Title: Business Systems Analyst III
Reports To: Director of IT or IT Manager
Role Accountability
At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together.
Nature and Scope
Applies knowledge of company policies and standard practices to identify and resolve problems. Analyzes issues and uses judgment to make decisions. Responds to requests for more complex technical support. Written communications are coherent and accurate. Documents the problem, issue, or road block to ensure a timely resolution. Work is typically project oriented, related to systems administration and operations, or involves data analysis and reporting. Actual tasks are defined by employee and receives only general instructions on new work. Uses good judgment, creativity, and technical knowledge to obtain and recommend solutions. Makes self fully available to customers in critical situations and keeps customers up to date on progress of projects and activities. Assists the team in accomplishing its goals beyond his/her assigned work. Provides project and work leadership to others. Works under limited supervision.
Specific Accountabilities
- Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
- Meet or exceed established service goals
- Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
- Ability to effectively communicate, both written and orally, and work with other team members (from business sectors and applications development) to develop system requirements.
- Ability to apply business, systems, data, and organizational expertise in problem analysis and solutions development.
- Ability to gather and convey information to other business systems analyst, IT staff, business clients and senior managers. Conveys credibility and confidence, verifies understanding of issues, and asks intelligent questions to get “the full picture”.
- Respond to requests for user assistance.
- Investigates and resolves systems errors, issues, and problems.
- Uses analytical techniques to break apart complex problems into their component parts. Analyzes relationships among the several parts of a problem or situation to identify several solutions and weighs the value of each. Anticipates obstacles and thinks ahead about next steps.
- Point of contact for core processor issues.
- Identifies opportunities or problems and acts quickly and decisively to respond to the situation. Takes the lead in gathering necessary data to improve unit performance or solve customer problems.
- Applies new technical approaches to best resolve customer problems. Keeps current with new approaches (e.g., via classes, reading, working with experts).
- Execute higher level, more critical, system application administration duties as assigned including security fulfillment, parameter changes, configurations, form changes, good system maintenance, etc. Perform daily IT operational duties as required.
- Ability to query and extract data for reporting or data analysis either for problem investigation or business analysis.
- Assist IT Department staff with various IT projects and act as 2nd level support for the IT Help Desk when needed.
- Document problems and resolutions for future reference as well as documentation of systems procedures.
- Ability to coach and mentor more junior business systems analysts or staff.
Knowledge, Skills and Abilities
- Excellent communication skills.
- Excellent customer service skills.
- Knowledge of conceptual and logical modeling
- Excellent technical writing and documentation skills.
- Ability to follow standard practice and procedures in analyzing situations to determine the appropriate response.
- Good troubleshooting skills.
- Excellent interpersonal skills.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Ability to work on many projects or issues in parallel and prioritizing tasks accordingly so as to complete assigned tasks and projects by determined due dates.
- Ability to handle constantly changing flow of traffic. Exercise patience and professionalism during stressful situations. Takes or directs varied actions to overcome obstacles, rejection, or adversity.
- Ability to work responsibly without direct supervision.
- Working knowledge of common operating systems and software applications.
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