Share Email Opening Title IT Analyst   Location Point Richmond, CA   Category Information Technology   Description LSA is seeking to hire an IT Analyst. Essential Duties and Responsibilities: Resolve complex issues requiring detailed systems and application knowledge. Utilizes help desk procedures to document and resolve issues for end-user requests. Participate in special events, which may require odd hours. Domestic travel may be required. Perform analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions. Assist with user access, creation, editing, and troubleshooting in Azure Active Directory, Active Directory, Responsible for device imaging, new machine setup, PC refreshes, Azure infrastructure and hardware replacements. Assist with hardware setup - desktop/laptop and monitor deployments for new hire and current staff. Provide excellent day-to-day technical support for customers and executives. Resolve escalated requests on common IT services. Support on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Diagnose and resolve client hardware problems/failures and escalate if/when appropriate following SLA processes. Reviews current technical information pertaining to the operation of computers and peripheral equipment and software. Performs preventative maintenance and installs upgrades and options on various computer devices, workstation hardware, and software. Participates in developing documentation for systems administration procedures. Installs, tests, implements, and assists users with the implementation of new hardware, software, and applications. Performs imaging deployment for laptops and desktops for the helpdesk team. Maintain and support office telephone systems and software, audio-visual (AV) equipment, and multi-function printers. Maintain detailed records of the user issues with software and hardware. These notes will help diagnose and repair complex issues and provide IT with data regarding recurring issues and problems reported by multiple users. Strong work ethic and commitment to high standards. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time. Flexible workplace schedules are arranged with supervisor and allow for potential remote opportunities. The salary range for this position is $70,000 to $80,000 per year. The compensation offer will be commensurate with the candidate's qualifications and experience.   Position Requirements Qualifications A self-motivated, reliable individual who works well in a team environment, is enthusiastic about technology, likes to solve problems, and has effective written and oral communications skills, is being sought. Understanding of networking (understanding of switches, firewalls, VPN clients, wireless networking). Must possess strong analytical, written, and verbal communication skills. Ability to diagnose and resolve basic computer technical issues. Strong work ethic and professionalism. A strong self-learning ethic is welcome. Familiar with Azure.   Compensation The salary range for this position is $70,000 to $80,000 per year. The compensation offer will be commensurate with the candidate's qualifications and experience.   About the Organization LSA is a diversified environmental, transportation, and community planning organization. We are recognized as innovators in the field of environmental impact assessment, and we have developed a reputation among clients and professional peers in both the public and private sectors as being thorough, innovative, and objective. LSA's employee-owners are its most valuable resource. LSA fosters professional development and personal growth in an environment that offers opportunities for training and enrichment. LSA takes great pride in its work and looks for talented, dedicated professionals to join its team. We are always looking for energetic and enthusiastic people. If you enjoy working with clients and colleagues to plan and manage projects, we would like to hear from you. LSA offers competitive pay, and for all eligible employees medical, dental, vision, long term disability, long-term care, group life/AD&D insurance plans; vacation, sick, and holiday pay; an Employee Stock Ownership Plan; and a Profit Sharing and Savings Plan with 401k safe harbor match. For more details about our employee benefits package please visit our Careers Page on our company website.   EOE Statement LSA is an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. LSA provides equal employment and advancement opportunities to all individuals. All employment decisions at LSA are based on merit, qualifications, and abilities. Except where required or permitted by law, employment decisions will not be influenced by an individual’s actual or perceived—or association with others of an actual or perceived—age, ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin, race, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, sexual orientation, or any other basis protected by federal, State, or local laws.   Full-Time/Part-Time Full-Time   Close Date   Number of Openings 1   Open Date 8/21/2023   Exemption None Specified  EmpID None Specified  EmpID None Specified  This position is currently not accepting applications. 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