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FT Case Manager- HUB Community Health Worker (CHW)/Doula position 


Join our team as a Community Health Worker/Doula for HUB, La Crosse

Position Summary: As a Community Health Worker (CHW)/Doula, you help to bridge the gap between health care delivery and the social service sector for cost savings, improved population health outcomes, and increased client experience and engagement. Through community care coordination, a CHW will provide social, behavioral, and resource support to clients as they navigate the health care and social service systems. In addition, you will provide physical, emotional, and educational support for women throughout the birthing process (prenatal/labor/postpartum). The CHW/doula works in partnership between Coulee Health and Great Rivers HUB, and this position will utilize the evidence-based Pathways Community HUB to bridge the gap between healthcare delivery and social services.

Position Duties:

  • Connect clients to health care/social service resources and help client navigate those resources.
  • Facilitate communication and client empowerment in interactions with healthcare/social service system
  • Provide education directly related to prenatal, birthing and postpartum
  • Educate clients to help understand their health condition(s) and develop strategies to improve their health and well-being.
  • Document in a timely and accurate manner all encounters, referrals, and follow ups in the CCS electronic database.
  • Build strong relationships with other area public health professionals and health providers to create opportunities for collaboration and program outreach.
  • Perform monthly home visits to clients
  • Help to build understanding and social capital to support healthier behaviors and lifestyle choices.
  • Attend required Family & Children’s Center meetings and Great Rivers HUB meetings as appropriate


This is a community based role, consisting of both work time in the office and in community settings. Travel within the community is required. Because the doula is expected to attend childbirth, some nights and weekends may be required and time can be flexed to meet this need. 


Benefits at FCC

  • Paid time off through accrued vacation and sick time & 9 recognized holidays plus an additional floating holiday!
  • Customize your insurance needs - medical, vision, and dental options to fit your family.
  • Health Savings Account- FCC makes monthly contributions!
  • Life insurance covered 100% by FCC.
  • Short term and long-term disability insurance available
  • 401(K) Savings Plan- FCC will match up to 3% of the employees contribution (a 50% match on the first 6%).
  • Business Casual dress code policy dress appropriately per your schedule.


Education/Training/Experience Qualifications


  • Minimum of one-year experience working or volunteering in human services, healthcare,
  • community outreach, health education, or related direct service
  • Knowledge of local resource agencies and resources available



  • High School Diploma/GED or equivalent
  • Willing to obtain both Community Health Worker Certification and Doula certification if not already certified. Training will be provided through agency.
    • Upon hire and completion of CHW Certification, one should be able to demonstrate an understanding of (CHW) health care delivery systems and the Pathways community HUB model.
  • 1-2 years of experience/knowledge with the following communities:
    • Low-income individuals/families
    • Pregnant Women
    • Families
    • Culturally & ethnically diverse populations
    • Individuals managing chronic diseases including cardiovascular disease and type 2 diabetes
  • Excellent verbal & written communication skills
  • Interpersonal & coaching skills
  • Strong organizational & time management skills
  • A good driving record
Position Requirements
  • Preferred:
    • Minimum of one-year experience working or volunteering in human services, healthcare, community outreach, health education, or related direct service
    • Knowledge of local resource agencies and resources available
    • Some college
Location Grand View Center  
Full-Time/Part-Time Full-Time  
About the Organization Family & Children's Center is a regional, private, not-for-profit 501(c)3 agency that provides a continuum of services designed to strengthen families and promote individual well-being, including:

-Child abuse and neglect prevention

-Community-based counseling (counseling clinics, in-home counseling, day treatment)

-Residential options (treatment foster care, respite care)

-Community support programs

-Several outreach programs

We are nationally accredited by the Council on Accreditation for Children and Family Services, indicating we meet the highest standards for each of our programs.

Family & Children's Center serves thousands of individuals and families every year, helping them enjoy happier, healthier relationships.

Mission: Family & Children's Center serves children, families and individuals with a continuum of services designed to strengthen families and promote individual well-being.

Vision: To be the leading provider of human services in western Wisconsin and southeastern Minnesota: through quality, access, and service.

Values: Excellence, Innovation, Respect, Responsibility and Responsiveness.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Full Job Description None Specified 

This position is currently accepting applications.

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