Share Email Opening



Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace SIX years in a row. Being part of the Doral Branch Team and TFCU overall will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

This is a high visibility/high member contact position, thus providing world-class service is essential. Responsibilities include processing and posting members’ financial transactions, providing account information and cross-selling services and products to meet the member's needs, performing clerical and / or administrative duties, and providing backup support to other staff within the branch as needed.


  • Greet and welcome members and visitors to the credit union in a courteous, professional and timely manner.
  • Process member transactions, including deposits, withdrawals, and loan payments; sells cashier’s checks, travelers checks to members; transfers amounts from member accounts as directed while ensuring compliance with Federal laws, State law, and Credit Union policies and procedures.
  • Posts transactions to member accounts and maintains member records.
  • Balance cash drawers daily and periodically.
  • Research and resolve discrepancies and report discrepancies to the supervisor. Assist in balancing the ATM and other cash dispensers.
  • Review credit union products and services based on member needs which are obtained by reviewing the member’s profile.
  • Actively cross-sell products and services in order to enhance the Member experience.
  • Maintain an up-to-date and comprehensive knowledge of all credit union products and services, State and Federal regulations that are applicable to the transactions performed in the cashier/teller area and cross-sell opportunities.
  • Achieve personal referral and sales goals by proactively identifying referral opportunities utilizing the fundamentals of sales and profiling skills. Actively participate in Sales Promotions and campaigns.
  • Provide members with general and/or specific information related to credit union products or services.
  • Alert branch management or Security of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, etc.
  • Complete Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR) and other regulatory compliance documentation as required.
  • Ensures that work area and equipment are clean, secure, and well maintained in accordance with Credit Union policies and procedures.

BSA Compliance - every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.

  • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.
  • Comply with all TFCU policies and procedures to ensure compliance with such regulations.
  • Performs other duties as required with or without accommodation.

We offer Excellent Benefits such as:

  • Medical, Dental and Vision Insurance
  • Retirement Profit Sharing 401K Plan
  • Accident, Cancer and Hospital Indemnity Plan
  • Prepaid Legal
  • Voluntary Life Insurance
  • Pet Discount Program
  • Paid Time Off/ 11 Paid Holidays
  • And so much More!
Position Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • An individual in this position is required to interact regularly with all credit union members, shared services members, employees, and external insurance vendors; therefore outstanding interpersonal skills are a must.
  • Ability to read and interpret documents such as procedure manuals..
  • Ability to speak effectively with members or employees of the organization.
  • a willingness to adhere to organizational policies and objectives;
  • Participate in team work, as well as, the willingness and ability to learn new tasks and duties within a changing environment.


Education and/or Experience

  • High School Diploma or general education equivalent.
  • A minimum of 2 years of banking/credit union experience in a teller role is preferred.
  • Strong Knowledge of Credit Union product offerings as well as all services provided.
  • Basic working knowledge of computers (MS Office, Outlook, Word and Excel)
  • Proficient with written and oral communication skills.
  • Written skills to include email etiquette.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Location Doral, FL  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
Member Service Representative (Banker) in Miami Gardens, FL
Posted on: 11/29/2023
[Apply Now]

Member Service Representative (Banker) in Doral, FL
Posted on: 10/30/2023
[Apply Now]

Member Service Representative (Call Center) Hybrid-Remote in Miramar, FL
Posted on: 10/23/2023
[Apply Now]

Other Jobs Within 60 Miles
Operations Representative- Mail (Part-time) in Miramar, FL
Posted on: 11/21/2023
[Apply Now]

Member Solutions Analyst- (Collections) Hybrid Remote in Miramar, FL
Posted on: 10/4/2023
[Apply Now]

Chief Risk & Compliance Officer - VP in Miramar, FL
Posted on: 6/27/2023
[Apply Now]

SQL DBA/Business Analyst - Hybrid (50% Office/50% Remote) in Miramar, FL
Posted on: 8/21/2023
[Apply Now]

Member Service Representative (Banker) in Doral, FL
Posted on: 10/30/2023
[Apply Now]


Click here for technical assistance.