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Director, Client and Family Integrated Care, Transitions & Community Partnerships 

Category Client and Family Integrated Care  
Req Number CLI-23-00003  
Open Date 8/14/2023  
Number of Openings 1  
Department Client and Family Integrated Care 

Work type Regular Full-time 

Grade Grade 9 ($61.58/hr to $77.18/hr) 

FTE 1.0 

Posting Close Date 08/29/2023 


Leveraging their diverse teams, the director is responsible for conceiving of, developing, and implementing high-quality programs and services that advance the hospital’s strategic mission: Transformative Care, Inclusive World: Holland Bloorview 2030. Reporting to the vice president, Experience, Transformation and Social Accountability, the director will mobilize their teams to deliver operational excellence across the hospital’s client and family-centered care and partnerships initiatives; transitions to adulthood, youth employment pathways and life skills programming; the LIFEspan clinic; and emerging services to advance health equity for clients, families and alumni.

The incumbent will apply a creative and intersectional lens that helps foster a climate of innovation and risk taking, resilience, wellness and belonging, and mutual support across their teams. To achieve this, the incumbent will work in close partnership with a broad range of partner programs and stakeholders, both within and outside Holland Bloorview.


Program and service delivery

  • Provides operational accountability and direction to 60+ team members through their managers, 15+ client and family-facing services, and special projects
  • Manages the portfolio in alignment with strategic and operating priorities, hospital policies and procedures, accreditation standards, service workflows, and legislative requirements
  • Develops implementation plans for initiatives related to client and family-centered care, transitions to adulthood, and community partnership with internal and external stakeholders
  • Offers ongoing coaching and performance management to team members
  • Day to day budget management, including: operating within assigned budgets, authorizing purchase orders, monitoring expenses and mitigating budget risks, initiating capital and other budget requests
  • Review opportunities for sharing resources, supporting best use of all staff and space
  • Demonstrate innovation and vision in preparing proposals to access funding to evolve and grow programming

Evaluation, reporting and evidence-based practice

  • Monitors and evaluates outcomes resulting from programs, services, and associated quality improvements
  • Promotes an environment that facilitates research and the integration of evidence into practice
  • Cultivates team-based research, knowledge translation (e.g., publication, conference participation), and other academic activities
  • Prepares monthly/quarterly performance reporting for relevant hospital committees and senior management team, to identify trends and improvement opportunities
  • Oversees Client and Family Relations; the service responsible for processing, facilitating response to, and evaluating client and family compliments and concerns related to hospital experience

Community Partnerships

  • Fosters positive relationships and information sharing with current and prospective community partners
  • Cultivates shared initiatives across organizations that support client and family transitions to adult systems e.g., housing, adult health system
  • Leads their team to build broad capacity for client and family-centered care and family partnership, both within the hospital and across the health system
  • Acts as a key organizational representative in local, provincial and national forums e.g., conferences


  • Masters degree (preferred) in health leadership/administration, a clinical discipline, sociology, equity studies, or equivalent
  • Minimum five (5) years leadership experience, preferably within a healthcare delivery environment
  • Ability to collect, interpret, analyze and communicate complex data and trends on significant issues
  • Demonstrated experience with program development, program management and co-design approaches
  • Excellent interpersonal and communication skills (written/verbal)
  • Advanced knowledge and experience with health administration, strategic and operational planning, and change management
  • Basic knowledge and understanding of health equity and barriers to safe, quality care for structurally disadvantaged populations
  • Experience working with diverse stakeholder groups including external community partners, adult sector partners, children, youth and young adults with disabilities and their families
  • Experience in strengths-based, solution focused approaches
  • Demonstrated people management, coaching and mentorship skills
  • A visionary leader who takes initiative; ability to actively seek opportunities to advance the strategic goals of the portfolio and broader organization


About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan:

To get a glimpse as to who Holland Bloorview is, we invite you to watch the Dear Everybody, This is Holland Bloorview video. Video:

Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting or 416-425-6220.  

This position is currently not accepting applications.

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