Product Operations Manager
U.S. Citizenship required
Job title: Technical Project Manager (full-time, exempt)
Location: 100% remote, with occasional optional travel for team-building and/or growth opportunities. Applicant must be a U.S. citizen and a resident of Ohio, Texas, Kansas, or Missouri
About WillCo: WillCo Tech is a human-centered B2G software technology company with more than 15 years’ experience as the market leader in cybersecurity workforce management products aimed at improving our national security. Our SaaS platform is the largest cybersecurity compliance and readiness solution utilized by the federal government and the Department of Defense, actively supporting more than 1.5 million registered users. Our team is eager to dig into new challenges and stays motivated despite regulatory complexity. At WillCo Tech, we’re serious about our core values:
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Win Together
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Gets It Done Right
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Constant Improvement
About the role: We are seeking an experienced and self-directed Product Operations Manager to join our team. In this role, you’ll be responsible for overseeing and coordinating the delivery of software products, from initial planning and resource allocation to development, deployment and stakeholder communication. The ideal candidate is analytical, detail-oriented, comfortable working with technical and non-technical teams, and possesses dexterity in expectations management.
Core job responsibilities:
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Play a leadership role in software release planning, resource/budget management, documentation control, and process improvement
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Define scope of work, capture requirements, clarify the “definition of done” and manage the kanban before, during, and after releases
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Identify and mitigate project risks, proactively clearing and communicating roadblocks or delays that might impact project timeline, budget, or overall success
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Collaborate and motivate across engineering, product management, business development and quality assurance teams
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Communicate directly with stakeholders internally and externally, balancing optimism with a bias toward realistic expectations-setting
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Celebrate achievement/progress while reaching for the next set of goals
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Organize and facilitate daily stand-up, release planning, retrospectives, and backlog-grooming sessions when necessary
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Support the adherence to relevant regulations, security protocols, and industry standards throughout the project lifecycle
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Stay up-to-date with industry trends, best practices, and emerging technologies in the field of cybersecurity workforce management
Minimum qualifications:
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Bachelor’s degree or equivalent experience, preferably in computer science, engineering or a related technical field
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5+ years in technical project, program, or product management within the software development industry
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Exceptional communication and interpersonal skills, enabling effective collaboration with both technical and non-technical stakeholders
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Highly organized with a keen eye for detail
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Fluent in software development lifecycle and/or DevOps processes, as well as project management methodologies, tools, and techniques
Preferred qualifications:
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Prior military service, a background in compliance operations or experience executing projects for the DoD, Federal Government and/or other highly regulated industries (healthcare, finance, critical infrastructure) would be a great asset
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Prior experience in developing or implementing workforce management or learning management systems
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Knowledge of Atlassian and Google suites preferred; Ruby/Rails, Azure, Apache, and/or MySQL (our dev stack) are helpful
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Familiarity with ServiceNow platform is an asset
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Project management certification (e.g. PMP) not required but is a plus
What we offer:
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Competitive salary based on qualification and experience
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401k with up to 3.5% match
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Unlimited flexible PTO
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Medical, vision and dental insurance
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Employee Assistance Program and optional wellness initiative
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Remote work with home office stipend
Contact: To submit an application, please apply on our candidate portal WillCoTech.appone.com. To learn more about our products, people and vision, visit us at willcotech.com
At WillCo Tech, our hiring and promotion processes are designed to be fair and unbiased, ensuring that all individuals are evaluated based on their qualifications, skills, and potential. We actively seek out diverse candidates and encourage them to apply for positions within our company. We are deeply committed to providing a supportive and inclusive work environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We promote open dialogue, collaboration, and knowledge sharing to foster an environment of continuous learning and growth.
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