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Title

Supervisor - Trailing Docs 

About the Organization Founded more than 25 years ago, Indecomm blends intelligent automation with deep mortgage banking expertise to deliver groundbreaking mortgage innovations that help businesses optimize operations and achieve competitive advantage. Backed by a 1500-strong global workforce, Indecomm's automation-as-a-service approach benefits mortgage organizations, enabling them to offer better borrower experiences by streamlining middle and back-office operations.

Indecomm takes an automation-first approach, partnering with large and mid-sized lenders, servicers, mortgage insurers, and title companies to create efficiencies at every phase of the mortgage lifecycle. Specifically, Indecomm products and services leverage robotics process automation (RPA), supervised automation, and machine learning to tackle the industry's most complex operational challenges.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Location St. Paul, MN  
Description

Supervisor - Trailing Docs

'Indecomm is an Equal Employment Opportunity Employer'

Salary: 47-50k

POSITION DESCRIPTION

Supervise and manage the Trailing Docs department by overseeing the daily workflow processes, supervises team members ensuring the highest level of quality customer service.

RESPONSIBILITES

  • Perform a formal review and inspection of all trailing loan documents to ensure accuracy and completeness within the designated time frame. Capture any required data elements in the application.
  • Follow up via phone or email on pending documents.
  • Record (check-in) documents as they are received and any comments into the database. Monitor reports to track outstanding documents. File and retrieve documents as necessary and ship to destination.
  • Perform audit on documents received and capture required data elements and comments in the application.
  • Oversee related activities of Trailing Docs staff members and serve as the primary trainer for new personnel.
  • Monitor project progress and performance and manage project deliverables in line with the project plan. Work with other departments as needed.
  • Track daily production and work activity of the team and ensure optimal capacity utilization.
  • Record and manage project issues and escalate where necessary.
  • Prepare and present reports/presentations for client/internal reviews.

 
Position Requirements

POSITION REQUIREMENTS

  • High School Graduate or General Education Diploma (GED), Post High school Degree a plus.
  • Minimum 1-year related experience in handling Trailing docs
  • Minimum 1-year prior management or supervisory experience
  • Candidate should be from a Title Agency, Lender or from a National Vendor Management company (local or national title and settlement companies)
  • Comprehensive understanding of handling Trailing Docs and procedures.
  • Good knowledge of the mortgage documents
  • Excellent knowledge of MS Office applications (especially Excel, Word, PowerPoint, and Outlook) and ability to learn and work with new applications/platforms.
  • Excellent time management skills as well as attention to detail
  • Ability to interact with clients and work independently with minimal supervision.
  • Ability to train and manage personnel and handle team.
  • Excellent written and verbal communication.
  • Practical knowledge of standard procedures for mortgage/title company transactions

Ability to work with cross functional teams of different diversity across the globe.

 
Req Number SUP-23-00001  
Close Date  
Salary Range  
Position Supervisor - Trailing Docs  
Division Post Close Hub  
Post Internal Days 0  
Created By Pooja Nagpal  
Number of Openings 1  
Open Date 8/3/2023  

This position is currently not accepting applications.

To search for an open position, please go to http://IndecommGlobalServices.appone.com



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