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Case Manager 

Category Case Management  


Under the direction of the Manager of Case Management Supports, the Case Manager will provide case management, support, and advocacy for the individuals we serve who have intellectual and/or developmental disabilities. Additional primary duties are to act as liaison between the individuals served, caregivers/families/guardians, Opportunity Village, Desert Regional Center, and other support services. Case Managers ensure that all individuals served are presented with, and permitted to make, choices in the services they receive, the manner and settings in which those services are provided, and in the work they do.


  1. Embrace Opportunity Village's core values of The OV Way by cultivating positive and meaningful CONNECTIONS with individuals served and colleagues, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.
  2. Reinforce and positively engage in Opportunity Village's organizational culture supporting choice and creativity of individuals served and staff.
  3. Maintain positive relationships and networking with community partners, individuals served, caregivers, service coordinators and other person centered planning team members.
  4. Advocate for appropriate pre-vocational and employment goals for each individual served.
  5. Develop habilitation, service plans, and person-centered plans for clients.
  6. Train other staff (Leads, Supervisors, Managers, etc.) on all PCP plans.
  7. Understand and comply with all safety regulations within our organization as well as OSHA compliance.
  8. Complete and submit required service plans, reports, and other documentation accurately and in a timely fashion.
  9. Submit transportation requests, cancellations and communicate changes/concerns while monitoring accuracy.
  10. Comply with all Opportunity Village policies and procedures and with Federal, State, and local laws, regulations, and requirements.
  11. Participate in professional meetings, completes tours/intakes and assist in coordination of special events for individuals served.
  12. Collaborate with other staff and volunteers to ensure that all adults with disabilities have the opportunity to:
    • Gain knowledge of self-management and behavioral skills that will enhance their contribution and integration into the community.
    • Promote an abuse and neglect free environment.
  13. Complete scholarship, private pay, JDT funding and other agency funding renewals.
  14. Maintain records/file compliance as well as HIPAA compliance.
  15. Complete monthly rights training ongoing for the individuals.
  16. Attend special events as needed.
  17. Report suspected Abuse, Neglect, Exploitation, and Isolation (ANEI) or mistreatment as a mandated reporter according to state law, DRC requirements, and Opportunity Village policy.
  18. Perform other duties as assigned.


  • This position has no supervisory responsibilities.

Position Requirements


  • Ability to work independently.
  • Ability to communicate effectively with individuals with disabilities, their families, guardians, and caregivers, with co-workers and supervisors in a professional manner both verbally and in written form.
  • Ability to care, respond to, and work with individuals with developmental disabilities.
  • Display professional demeanor at all times.
  • Ability to define problems, draw valid conclusions, and create solutions.
  • Ability to interpret instructions, gain knowledge and display initiative.
  • Computer literate, including Microsoft Office Suite.
  • Ability to adapt and perform under stressful situations.
  • Excellent customer service, team building, and coaching skills.
  • Ability to work independently and as part of team.
  • Possess social discernment to assess and understand other’s reactions and behaviors.
  • Reliable transportation and a valid driver’s license.


  • Required: Associates degree in Social Work, Psychology, Vocational Rehabilitation, Special Education, or related field, AND one year’s work experience supporting people with special needs, OR High School Diploma (or equivalent) and three years’ work experience supporting people with special needs. Preferred: Bachelor’s Degree is Social Service field, i.e., Psychology, Sociology, Social Work etc. Qualified Intellectual Disability Professional (QIDP) certified.
  • Required: valid driver’s license with a clean annual DMV report (must be twenty-one years of age in order to be eligible to drive company vehicles) AND reliable transportation.
  • Required: Current Cardiopulmonary Resuscitation (CPR) and First Aid Certification (or must be obtained within 30 days of hire).
  • Required: Current Crisis Prevention Intervention (CPI) Certification (or must be obtained within 90 days of hire).


The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed. Reasonable accommodations may be made for individuals with disabilities to perform the essential duties and functions of the position.

  • Ability to lift and move boxes up to 40 pounds.
  • Ability to sit at a computer for prolonged periods.
  • Ability to work in a typical office environment as well as a work center and community businesses with high level of noise.
  • Ability to tolerate stress.
  • Ability to conduct tasks and successfully perform under critical deadlines.
  • Manual dexterity to operate office equipment and examine documents, records and files.
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Rate of Pay  
Exempt/Non-Exempt Exempt  
Req Number CAS-23-00001  
Open Date 8/2/2023  
Location Varies  
About the Organization Join Las Vegas' Favorite Charity! Here you can be proud to answer the question, 'Where do you work?' Opportunity Village (OV) is more than just a job; being a member of the OV team instills a sense of pride and purpose into your work week. Our motto for the people we serve is: Pride. Purpose. And a Paycheck. So it is no wonder that the same can be said for our employees who serve our clients.

Aside from the satisfaction of participating in a community that extends beyond our campuses, OV also offers a wide array of additional benefits including: health, dental and vision insurance, retirement savings account, training and development opportunities and much more!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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