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Category Administration  


Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal government. Our mission is to serve our men and women in uniform globally and their support systems locally. We utilize strategy, data science and technology to make the programs we execute more efficient for the people our programs serve. Currently, IGH has a national and international contract staff as well as a small HQ team in Springfield, Virginia. IGH has consistently been ranked as one of America's Fastest Growing Private Companies by Inc. Magazine. We are proud of our ability to shape tomorrow, while ensuring all active duty personnel and reservists can carry out their critical missions and tasks today.

Job Description

Interactive Government Holdings (IGH) is seeking a qualified, trained and capable individual to serve as a Volunteer Support Technician (VST) for administrative, logistical and subject matter expert services for ESGR (Employer Support of the Guard and Reserve). The VST provides staff level administrative support to the State Committee while providing program support to leadership and volunteers ensuring successful mission execution by SC leadership and volunteers, primarily in relation to the efforts associated with the respective SC within the four ESGR regions consisting of 54 State and 4 District Committees representing ESGR. The VST support shall be in close coordination and cooperation with the State Chair, HQ ESGR, and with all Reserve Component (RC) leadership where the position is physically located. The VST must use broad-based knowledge, experience and skills to provide program, administrative, logistical, technical support, and subject matter expertise.

Position Requirements

Major responsibilities include (not all inclusive):

Track compliance of State Committee volunteers, who have access to DOD-related Information Technology (IT) systems and any personal or sensitive information, annual Personally Identifiable Information (PII) and cybersecurity training. All new volunteers that are provided ESGR portal access or access to any personal information shall complete the annual training within 30-days of onboarding. Maintain completion records of volunteer training in Member management system (MMS).

Use a Common Access Card (CAC) enabled workstation/computer and obtain and use a military email (.mil) account. Use of a personal email account (,, etc.) for performance of these PWS requirements is strictly prohibited.

Have familiarity with the Uniformed Services Employment and Reemployment Rights Act (USERRA) of 1994, related DoD Directives and Instructions, respective RC policies and Instructions, or policies related to the same. Refer related questions to ESGR Customer Service Center or appropriate State Committee volunteer(s).

Perform analysis and feedback of current systems and programs to provide recommendations for improvement for compliance with DSSC policies and guidance.

Provide input and recommendation for program improvement of the assigned area of the ESGR program to ensure compliance with ESGR's policies and guidance.

Perform administrative tasks facilitating the establishment and management of a volunteer network. Maintain all member data in ESGR systems of record (ESGR portal and EventPLUS).

The contractor shall maintain accurate data in EventPLUS and the MMS. Perform continuous monitoring to ensure information is accurate and available.

The contractor shall enter Patriot Award delivery confirmation details into EventPlus and record Statement of Support signings.

Create events for all volunteer activities and complete the After-Action Report (AAR) in EventPLUS no later than 30 days after event completion.

No later than the 6th of each month, the VST shall download the online training report from EventPLUS and enter training completed by committee volunteers into their record in MMS.

Enter volunteer hours for the previous month into MMS no later than the 6th of each month; submission is due the following working day if the 6th falls on a weekend or holiday.

Manage registration for all Employer outreach events in EventPLUS. Data shall be recorded no later than 14 days after the event.

Provide data from ESGR systems to State Chair on volunteer’s contributions and outstanding employers of RC members as requested by the State Chair.

Support volunteers in establishing working relationships with DSSC customers (employers and National Guard and Reserve members), stakeholders (Office of the Secretary of Defense, Uniformed Services, and ESGR Volunteer Committees), strategic partners (other governmental entities), and strategic alliances (non-governmental entities) to enhance volunteer engagement in support of the ESGR mission.

Demonstrate a high level of proficiency in Microsoft 365 programs, to include advanced capabilities in Microsoft office, Excel, PowerPoint and Teams. The contractor shall also be proficient using the government travel systems Defense Travel System (DTS), EventPLUS, MMS, and Freedom Award Nomination applications.

Work with Government to coordinate and ensure all equipment purchased with ESGR funds are reported on the respective property books and properly hand-receipted for accountability.

Provide information to volunteers regarding the Joint Ethics Regulation, as they apply to volunteers representing DoD; specifically, the use of appropriated funds, gifts, travel, and relationships with non-DoD organizations (public sector, private sector, and non-profit organizations).

No contractor shall hold or perform the duties of any volunteer position on the State Committee (SC). Contractors cannot volunteer for any DSSC related duties, positions, or assignments.

Observed duty hours are Monday through Friday; however, some evening and weekend work may be required.

Coordinate and provide logistics support for all training events, conferences, and break-out sessions to include room set-up for professional seating and note taking, table space for each attendee; space for complete marketing fulfillment display; complete audio-visual package; and verifying the availability of internet services as needed. Please note, contractors shall not book hotel rooms on behalf of the government or volunteers.

Provide the National Guard United States Property & Fiscal Office (USP&FO) information, such as dates, number of people, and preferred locations, needed to coordinate government purchase card actions and contracts on behalf of ESGR. Follow local USP&FO procedures.

Provide basic Information Technology assistance to volunteers, such as resetting passwords and log-in assistance for the ESGR Portal.

Provide administrative support to each state/territory chair and the HQ ESGR support staff in the planning and execution of SC activities in accordance with the guidance contained in ESGR Operating Instructions (ESGROI).

Must have strong organizational and interpersonal skills and work collaboratively with all assigned SC leadership to successfully reach/accomplish the ESGR Mission and End-State.

Keep the State Chair informed of all communications between the SC and HQ ESGR.

Provide Ad Hoc reports using MMS and EventPLUS to the State Chair or HQ ESGR, on an as-needed basis, within 2 business days.

On a monthly basis, validate the accuracy of USP&FO and EventPLUS reconciliation reports and inform committee volunteers of status of funds.

Reconcile USP&FO and EventPLUS reports with HQ ESGR-approved SC Annual Spend Plans and notify the respective State Chair and Volunteer Support Regional team when expenditures are exceeding projections.

Provide the State Chair with an analysis of past funds execution, events, and activities for the State chair’s development of SC Annual Spending Plans.

Facilitate communications and activities between HQ ESGR SC leadership and committee volunteers by distributing emails, flyers, and volunteer training information to volunteers

Assist committee leadership with access to ESGR award nominations, formatting of award recommendations, and deadlines for submission.

Coordinate committee volunteer participation in Military outreach briefings.

Conduct quarterly validations of the accuracy of committee contact information and leadership information posted on the state page. When a discrepancy is identified, submit a change request to HQ ESGR within 3 days.

Ensure volunteers have all information required to effectively plan and execute the SC Military Outreach, Employer Outreach, Volunteer Training, Volunteer Awards, Public Affairs and Ombudsman missions.

Ensure volunteers are aware of the ESGR online resource library in MMS and content contained therein.

Act as a non-accountable official (NDEA) in DTS. This role is described in the Defense Travel System Regulations (authorized by DoDI 5154.31, Volume 3). NDEAs are authorized to input and digitally sign DTS vouchers for travelers that do not have reasonable access to DTS.

Review travel vouchers prior to submission to ensure proper voucher completion. The USP&FO will provide the contractor with a voucher payment status report which the contractor shall use to: maintain a tracking system of volunteer travel reimbursements; follow-up when a voucher is returned; and verify payment issuance.

Ensure that volunteers have a valid volunteer agreement, Department of Defense Form 2793, prior to preforming volunteer service and that the completed form is saved in the volunteers’ MMS record.

Document and submit volunteer hours for the previous month into MMS no later than the 6th of each month; submission is due the following working day if the 6th falls on a weekend or holiday.

Shall be proficient in accurately placing orders with the Marketing Fulfillment vendor.

Qualified candidates must have:

  • Ability to work successfully in a joint military environment and with other organizations that support ESGR' s core missions.
  • A broad-based knowledge of Department of Defense, Department of Veterans Affairs and Department of Labor jobs programs and resources. Demonstrated performance of translating these programs into “boots on the ground” initiatives assisting Employers and Reserve Component Service Members and Dependents with connectivity for employment. The ability to act calmly and rationally under pressure, demonstrated abilities to serve as a member of a team, networking and team building capabilities and a proven track record of providing sound advice and recommendations to unemployed Service Members and Dependents.
  • Strong working knowledge of all ESGR programs, the Uniformed Services Employment and Reemployment Rights Act (USERRA), related Department of Defense (DoD) directives and instructions and state laws governing the resolution of employer issues and concerns.
  • Experience in public speaking. Strong organizational management, communication and interpersonal skills.
  • Demonstrated proficiency at communicating unemotionally and without volatility. Must remain calm under pressure and focus on providing employment resources to Reserve Component Service Members and Dependents.
  • Proficiency in using various DoD approved software to include preparing Microsoft Office (Word, Excel, and PowerPoint) documents and communicating via E-mail using Outlook.
  • Skill in establishing and maintaining effective working relationships using tact and diplomacy in interacting with Reserve Component members, employers, volunteers, and other contractor personnel.

This position requires a Background check

This position is contingent upon award of a contract.

IGH offers a competitive benefits program which includes: Paid Vacation and Sick Leave, 401K (4% company match), Company Paid Life Insurance Policy, and comprehensive Health, Vision, Dental and Disability plans.

IGH is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

IGH is committed to providing veteran employment opportunities to our service men and women.

Full-Time/Part-Time Full-Time  
Position VST  
Close Date  
Open Date 7/14/2023  
Location Idaho  
About the Organization  

This position is currently accepting applications.

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