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Sr. Director, Asset Management  

Category National Initiatives - National Real Estate Programs  

Purpose of Division:

The National Initiatives Division of NeighborWorks America is responsible for developing, testing, and managing innovative national programs and services designed to support approximately 250 NeighborWorks network organizations located in communities across the United States. The overall objective of the work is to sustain a network of excellence that creates opportunities for people to live in affordable homes, improve their lives and strengthen their communities so that every community in North America is a community of opportunity.

The National Real Estate Programs Department is one of four departments that make up the National Initiatives Division at NeighborWorks America. The Division is responsible for developing, testing, and managing innovative national strategies and services in support of network organizations that develop and/or own real estate. Areas of focus for the National Real Estate Programs Department include development, asset management/portfolio strengthening, property management, resident services, business strengthening, capital access, and professional educational services.

“Due to the current pandemic circumstances and our commitment to provide the highest care for our community, NeighborWorks America requires all new employees to be fully vaccinated against COVID-19 before being hired. Candidates should be prepared to submit proof of COVID-19 vaccination upon hire or discuss accommodations in line with COVID-19 safety protocols.”

Position Summary:

  • Provides leadership in real estate asset management practices for NeighborWorks America, the NeighborWorks America network, and the asset management sector by promulgating the management of the double bottom line of margin and mission .
  • Advances NeighborWorks role as a thought leader in asset management for affordable rental housing by designing, developing, and implementing programs and practices that help scale affordable rental housing asset management efforts for the NeighborWorks network and the overall sector .
  • Requires leadership and regular engagement with the Executive Director of the Consortium for Housing and Asset Management / CHAM (, which supports asset management professionals through training and networking opportunities.
  • Leads the design and implementation of products that are accessible and beneficial to the NeighborWorks network, including advancing technological tools, resources, and partnerships that can improve portfolio management.
  • Works cross-functionally to advance the strategic priorities of NeighborWorks America, including with the Training division in developing programs and products and with the Field and Organizational Assessment Division in areas of risk and best practices in the real estate line of business.
  • Represents NeighborWorks America at external functions as an industry subject matter expert in nonprofit asset management.


Essential Duties/Responsibilities:

National Real Estate Programs

1. Direct delivery of asset management related programs (existing and new) designed to strengthen real estate portfolios across the NeighborWorks America network. This work includes optimizing impact through ongoing evaluation of programmatic parameters, managing participant selection criteria, identifying resources required to deliver and execute, leading internal and external communications and coordination in partnership with applicable stakeholders.

2. Lead assessment of quarterly performance data to identify trends and risks, with the goal of identifying feasible supportive measures in collaboration with internal and external stakeholders.

3. Review and provide thoughtful commentary on NeighborWorks Organizational Assessment Division reviews and asset management plans. The primary objective of these reviews is to assist NeighborWorks network organizations in enhancing performance and capacity through an evaluation of operations and capacity in all lines of business. Also, represent NREP at the Organizational Health Assessment meetings.

4. Oversee management of NeighborWorks Real Estate Watch List for rental portfolios, including affirming decisions to place organizations on the Watch List.

5. Provide thought leadership in engagements where asset management intersects with property management, resident services, climate resilience, and other programmatic efforts led by the National Real Estate Programs group and other NeighborWorks America divisions/groups. This includes engagement with external partners with expertise and resources in those areas that can be leveraged by the NeighborWorks America and the NeighborWorks America network

6. Remain current and connected relative to nonprofit asset management tools/technology and best practices with an eye towards bringing information and resources to the NeighborWorks network for consideration, including to the NeighborWorks Real Estate Advisory Committee.

7. Lead cross-divisionally and develop and sustain strong working relationships with other national intermediaries and partners. Implement collaborative strategies to support and grow the Asset Management field across the network.

8. Provide technical assistance and support to the NeighborWorks network and internal partners in areas such as interpreting reported performance data, understanding the multifamily real estate line of business and training Boards in real estate oversight.

9. Oversee activities related to annual and ad hoc grant giving related asset management.

10. Provide support for National Real Estate Programs’ annual budget process by identifying priorities that align with the strategic plan and that meet the current needs of the NeighborWorks network.

11. Represent NeighborWorks America at external events and presentations and in written communication materials, such as articles, blogs, newsletter.

12. Provide oversight to Sr. Manager, consultants, and staff on special projects.

Consortium for Housing and Asset Management (CHAM)

1. Represent NeighborWorks America on the CHAM Board of Directors. Board member role includes: oversight of CHAM; provide leadership to the asset management industry; maintain the partnership between NeighborWorks and CHAM; connect network organizations to CHAM’s services and training; provide subject matter expertise to the development and implementation of CHAM’s programming; leverage professional network and relationships to support the attainment of CHAM’s priorities; attend monthly board meetings; serve on at least one Board committee; actively engage in CHAM’s strategic and business planning.

2. Lead in the planning and development of CHAM’s annual conference agenda, theme, and identification of panelists/speakers, in partnership with the Executive Director and Board of CHAM.

3. Serve as a subject matter expert as CHAM manages and develops asset management training programs and other programming, as time allows (e.g. webinars, risk management training, written content).


Nature of Work Contacts:
The Sr. Director will interact with a diverse group of internal staff, NeighborWorks network (staff, Executive Directors/CEOs), program grantees, Consortium for Housing and Asset Management / CHAM (staff, Board, members, supporters), consultants, external partners, funders, and other stakeholders from within and outside of NeighborWorks America.

Fiscal Responsibilities:
The Sr. Director will be responsible for managing budgets and overseeing grant disbursement processes and consultant contracts with Procurement.

Position Requirements

Required Minimum Qualifications:

(a) Education: Bachelor’s degree required. Relevant experience may be considered in lieu of degrees.

(b) Experience: At least 10 years of experience in asset management including 5 years at a senior level managing people.

(c) Licenses, Certifications: None specified.
(d) Competencies, Knowledge, Skills & Abilities:

  • Knowledge of real estate finance with an in-depth understanding of the Low-Income Housing Tax Credit program (LIHTC).
  • Strong knowledge of real estate operations, with specific knowledge of affordable multifamily property operations and management, and industry best practices.
  • Strong business orientation and experience that allows for linking operations, finance, corporate perspectives, and an ability to dissect data analytics and derive “the story.”
  • Demonstrated project management experience required, including independent management of budgets and timelines as well as coordinating with diverse groups of internal and external stakeholders.
  • Demonstrated experience with grants management, including developing and administering grant opportunities.
  • Experience developing and managing a technical assistance program, including the creation of new tools, resources, trainings and peer learning opportunities.
  • Experience and/or deep knowledge of property management.
  • Knowledge of resident services implementation and outcomes in affordable housing properties is desirable
  • Familiarity with climate mitigation and adaptation strategies in asset management is desirable
  • Strong written and verbal communications skills, including experience developing regular reports to keep stakeholders updated on program outcomes and experience as a public speaker.
  • Strong quantitative and analytical skills, including experience conducting research and data analysis to improve program design and delivery.
  • High standards and a proven track record of developing quality work products.
  • Ability to develop and maintain strong, collaborative working relationships with a diverse group of stakeholders.
  • Commitment to advancing equity, social justice and positive community impact.

(e) NeighborWorks America Staff are expected to demonstrate excellence in the following:

  • Sensitivity to racial, gender, sexual orientation, and cultural differences.
  • Effective, respectful, and timely communications with internal and external stakeholders.
  • Listening effectively, seeks and accepts feedback.
  • Effective team player and collaborator.
  • Analytical, thoughtful and strategic thinking.
  • Ability to consider the mission, objectives, and goals of NeighborWorks America and demonstrate an understanding of the potential impact of her/his/their decisions and behavior on the organization.

(f) Technology: Proficient use of Microsoft Office suite. Knowledge of various asset management platforms and tools that are commonly used in the market.

Preferred Qualifications:

  • Training background or facilitator experience is desirable.
  • Knowledge of and experience with the NeighborWorks network members with real estate lines of business is desirable.
  • Knowledge of and experience with nonprofits and/or for profits with real estate lines of business outside of the network is desirable.

Working Conditions:
(a) Travel: 10 – 15 percent.
(b) Physical/Sensory Demands: Work is performed in an office and field setting; extensive computer usage.

(c) Hybrid - Work from home 3 days a week

Special Provisions:
None Specified.

Salary Range $103k - $135k {Depending on experience & location}  
Division National Initiatives  
Department Real Estate  
Travel Yes  
Working Conditions Hybrid/2 Days In Office  
Close Date 8/7/2023  
Location NeighborWorks Regional Offices: Atlanta, Boston, NY or DC, KS  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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