Purpose of Division:
The National Initiatives Division of NeighborWorks America is responsible for developing, testing, and managing innovative national programs and services designed to support approximately 250 NeighborWorks network organizations located in communities across the United States. The overall objective of the work is to sustain a network of excellence that creates opportunities for people to live in affordable homes, improve their lives and strengthen their communities so that every community in North America is a community of opportunity.
The National Real Estate Programs Department is one of four departments that make up the National Initiatives Division at NeighborWorks America. The Division is responsible for developing, testing, and managing innovative national strategies and services in support of network organizations that develop and/or own real estate. Areas of focus for the National Real Estate Programs Department include development, asset management/portfolio strengthening, property management, resident services, business strengthening, capital access, and professional educational services.
“Due to the current pandemic circumstances and our commitment to provide the highest care for our community, NeighborWorks America requires all new employees to be fully vaccinated against COVID-19 before being hired. Candidates should be prepared to submit proof of COVID-19 vaccination upon hire or discuss accommodations in line with COVID-19 safety protocols.”
Position Summary:
- Provides leadership in real estate asset management practices for NeighborWorks America, the NeighborWorks America network, and the asset management sector by promulgating the management of the double bottom line of margin and mission .
- Advances NeighborWorks role as a thought leader in asset management for affordable rental housing by designing, developing, and implementing programs and practices that help scale affordable rental housing asset management efforts for the NeighborWorks network and the overall sector .
- Requires leadership and regular engagement with the Executive Director of the Consortium for Housing and Asset Management / CHAM (https://www.chamonline.org), which supports asset management professionals through training and networking opportunities.
- Leads the design and implementation of products that are accessible and beneficial to the NeighborWorks network, including advancing technological tools, resources, and partnerships that can improve portfolio management.
- Works cross-functionally to advance the strategic priorities of NeighborWorks America, including with the Training division in developing programs and products and with the Field and Organizational Assessment Division in areas of risk and best practices in the real estate line of business.
- Represents NeighborWorks America at external functions as an industry subject matter expert in nonprofit asset management.
Essential Duties/Responsibilities:
National Real Estate Programs
1. Direct delivery of asset management related programs (existing and new) designed to strengthen real estate portfolios across the NeighborWorks America network. This work includes optimizing impact through ongoing evaluation of programmatic parameters, managing participant selection criteria, identifying resources required to deliver and execute, leading internal and external communications and coordination in partnership with applicable stakeholders.
2. Lead assessment of quarterly performance data to identify trends and risks, with the goal of identifying feasible supportive measures in collaboration with internal and external stakeholders.
3. Review and provide thoughtful commentary on NeighborWorks Organizational Assessment Division reviews and asset management plans. The primary objective of these reviews is to assist NeighborWorks network organizations in enhancing performance and capacity through an evaluation of operations and capacity in all lines of business. Also, represent NREP at the Organizational Health Assessment meetings.
4. Oversee management of NeighborWorks Real Estate Watch List for rental portfolios, including affirming decisions to place organizations on the Watch List.
5. Provide thought leadership in engagements where asset management intersects with property management, resident services, climate resilience, and other programmatic efforts led by the National Real Estate Programs group and other NeighborWorks America divisions/groups. This includes engagement with external partners with expertise and resources in those areas that can be leveraged by the NeighborWorks America and the NeighborWorks America network
6. Remain current and connected relative to nonprofit asset management tools/technology and best practices with an eye towards bringing information and resources to the NeighborWorks network for consideration, including to the NeighborWorks Real Estate Advisory Committee.
7. Lead cross-divisionally and develop and sustain strong working relationships with other national intermediaries and partners. Implement collaborative strategies to support and grow the Asset Management field across the network.
8. Provide technical assistance and support to the NeighborWorks network and internal partners in areas such as interpreting reported performance data, understanding the multifamily real estate line of business and training Boards in real estate oversight.
9. Oversee activities related to annual and ad hoc grant giving related asset management.
10. Provide support for National Real Estate Programs’ annual budget process by identifying priorities that align with the strategic plan and that meet the current needs of the NeighborWorks network.
11. Represent NeighborWorks America at external events and presentations and in written communication materials, such as articles, blogs, newsletter.
12. Provide oversight to Sr. Manager, consultants, and staff on special projects.
Consortium for Housing and Asset Management (CHAM)
1. Represent NeighborWorks America on the CHAM Board of Directors. Board member role includes: oversight of CHAM; provide leadership to the asset management industry; maintain the partnership between NeighborWorks and CHAM; connect network organizations to CHAM’s services and training; provide subject matter expertise to the development and implementation of CHAM’s programming; leverage professional network and relationships to support the attainment of CHAM’s priorities; attend monthly board meetings; serve on at least one Board committee; actively engage in CHAM’s strategic and business planning.
2. Lead in the planning and development of CHAM’s annual conference agenda, theme, and identification of panelists/speakers, in partnership with the Executive Director and Board of CHAM.
3. Serve as a subject matter expert as CHAM manages and develops asset management training programs and other programming, as time allows (e.g. webinars, risk management training, written content).
Nature of Work Contacts:
The Sr. Director will interact with a diverse group of internal staff, NeighborWorks network (staff, Executive Directors/CEOs), program grantees, Consortium for Housing and Asset Management / CHAM (staff, Board, members, supporters), consultants, external partners, funders, and other stakeholders from within and outside of NeighborWorks America.
Fiscal Responsibilities:
The Sr. Director will be responsible for managing budgets and overseeing grant disbursement processes and consultant contracts with Procurement.
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