Email Opening Title Engagement Specialist | Contract for Hire - Hybrid (In office & Remote)  About the Organization MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives. MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.   Description This role would pay $20-$22 / hour, plus monthly incentives and an annual bonus. This role is a hybrid position, requiring a few days per week in the office. MOBE MOBE guides people to better health and more happiness. Behind our innovative health solutions is uniquely human philosophy. We believe that person-to-person connections and understanding can make a difference in a world where self-care can be complicated, and health care is ever-evolving and complex. MOBE works with health plans and large employers to identify individuals who are frequent users of health care but aren’t finding resolutions for their underlying health issues. We use a whole-person approach and guidance to impact health outcomes positively. Supporting people is at the core of our business, employees included. MOBE is a high-growth organization with a culture built on trust and collaboration. Consistent across our teams and offerings is a belief in the power of people doing good together. We genuinely care about people and consider our workforce the most significant asset. Your role at MOBE With a passion for helping others, MOBE Engagement Specialist delivers engagement results which align to the company confirmed and active participant goals. MOBE Engagement Specialists are generally the first point of contact a Participant has with our company and are a critical part of the Participant experience. By building trust and value, this position successfully connects eligible individuals to the appropriate MOBE service. This is accomplished telephonically, primarily through outbound call campaigns. MOBE Engagement Specialists also maintain continuity with individuals engaged in MOBE programs, responding to questions and requests for information to ensure Participants are supported. Responsibilities: Engagement Perform outreach and outbound engagement to Participants including initial engagement, reminder, follow up and support call campaigns Complete other Participant outreach calls as assigned Answer inbound calls and emails to support the participant experience as needed Monitor and manage online and inbound telephonic requests for information or additional support from Participants Ensure MOBE client satisfaction by resolving and responding to Participant issues and requests Other Maintain flexibility, be open to new ideas and be willing to take on new responsibilities Demonstrate commitment to continuing professional development Identify and constructively communicate the need for improvements or enhancements in MOBE programs and services; support continuous improvement of MOBE programs All other duties as assigned to help fulfill our Mission and abide by MOBE’s Guiding Principles   Position Requirements Qualifications: Required Previous customer service experience such as in a call center, retail, or hospitality environment Self-motivated to work independently – ability to prioritize and organize personal work to meet deadlines Interpersonal skills - ability to adapt to different personalities and actively listen Enjoy helping people Empathetic and friendly personality Strong attention to detail Comfortable with change and an ability to adapt Has a sense of urgency and is comfortable in a fast-paced environment Demonstrated ability to contribute to a collaborative culture and build relationships across the team Able to demonstrate high degree of speed and accuracy Driven to achieve goals Critical thinking and creativity - demonstrate analytical, problem-solving, and sound decision-making skills Strong technical or computer skills – (such as proficiency in Microsoft Excel or Salesforce) Preferred Organizational acumen Ability to learn new skills and demonstrate knowledge of new subject matter 6-month sales experience Bachelor’s degree in business management or related field, or equivalent experience Guiding Principles: We want employees who are kind, talented and committed, who live by our guiding principles and choose to work at MOBE because of these principles. Care about people. We only succeed in our mission because we take good care of our own with the same energy, empathy and expertise we bring to the MOBE program. We honor who people are at work and outside of work. Attitude counts. Our people believe in a friendly, human approach to helping people with their health and enjoy a culture built on trust, positivity, and well-being. Do good together. As a mission-based organization, we need people who like to collaborate and are energized by doing good things. Believe in the power of human potential. We need people who want opportunities for personal growth and believe in making a difference in the health care space, person by person. Embrace new ideas. As a high-growth organization, we need people who have the energy and flexibility to innovate and evolve with our program. Apply learnings. We learn by doing, and we’re going to get better at helping people by being able to anticipate their needs. We need people who embrace continuous improvement and are dedicated to delivering results. Be relentless in the pursuit of awesome. MOBE offers a unique opportunity to help others lead more fulfilling, enjoyable lives. We need people who are ready to embrace this mission.     Full-Time/Part-Time Full-Time   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Location Minneapolis   This position is currently not accepting applications. 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