Position Summary: The Director of Stability Services is responsible for setting the direction, vision and theory of practice for House of Ruth Maryland (HRM) services and programs that work directly with persons experiencing intimate partner and sexual violence and their children. Programs in this Director’s portfolio include service coordination and advocacy; emergency, transitional and rapid rehousing (Safe Homes) residential services; in shelter health services and workforce development programming. The Director ensures the vision and practice of these programs aligns with the mission and strategic plan of the House of Ruth Maryland. This position represents House of Ruth Maryland in city and state task forces and committees that address intersecting issues of intimate partner and sexual violence and homelessness, health, survivor safety and confidentiality including data confidentiality. The Director initiates and encourages partnerships in the community that strengthen and enhance the support provided to survivors; and provides external training and consultation to a wide range of professionals and gender based violence agencies. This position is a leadership position overseeing 24/7 essential services programming. A member of the agency’s senior leadership team, the position reports directly to the Executive Director.
Creates a comprehensive and cohesive direction for agency services to victims and survivors of intimate partner and sexual violence that ensures alignment with the agency Strategic Plan, maximizes the skills of staff members, makes efficient use of agency resources, and continually incorporates appropriate research findings in the services provided to clients.
Hires, directs, and oversees staff members with a direct reporting relationship. Provides supervision of these staff members through weekly face to face meetings to ensure they have the resources needed, receive feedback to grow and improve their skills, and that work is handled timely, accurately, and is meeting goals.
Ensures staff meet highest standards of ethical and trauma informed service delivery and best practice professional guidelines of the field, including the principles of survivor safety and confidentiality; giving survivors the information needed to make decisions; removing barriers to emotional/ social stability services; and promoting survivor self-direction and empowerment.
Provides high level quality assurance monitoring of services provided to persons experiencing intimate partner and sexual violence, including internal auditing of programs: services provided, documentation consistent with procedure, appropriate use of resources, staff skills, and compliance with grants and ethical guidelines. Implements corrective action plans.
Develops and directs program goals and objectives. Develops job descriptions and performance measures for all positions and evaluates staff on performance measures.
Develops and oversees program budgets, ensuring expenses meet what was budgeted.
Ensures funding and regulatory compliance, including compliance with private foundation and federal grant programs, the Low Income Housing Tax Credit program, and regulatory compliance put forth by the Violence Against Women Act, Housing and Urban Development, and Victims of Crime Act.
Researches and develops resources for staff and persons experiencing intimate partner and sexual violence through partnerships, collaborations, grant writing, and curriculum development.
Analyzes client data, peer reviewed research and cultural trends and incorporates information into services offered to persons experiencing intimate partner and sexual violence.
Convenes institutional review board to evaluate and assesses opportunities for academic research conducted at HRM with persons experiencing intimate partner and sexual violence.
Participates in local, regional and national community collaborations that address the intersection of intimate partner and sexual violence and homelessness, health, data confidentiality, and issues that directly impact the safety and stability of persons experiencing intimate partner and sexual violence. Advocates for survivor inclusive language and policy changes that support the safety and stability of persons experiencing intimate partner and sexual violence.
In conjunction with Training Institute, presents at local, regional, and national conferences/ forums; guest lectures to universities; develops best practice trainings on topics related to serving victims/ survivors of intimate partner and sexual violence; and consults with programs looking to implement new survivor focused services.
In conjunction with fellow Directors and with approval of Executive Director represents the agency and survivors as an expert in the media, in court cases as an expert witness, before local, state and federal legislative bodies.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Approves hiring, disciplinary and termination decisions for staff members in department.
Creates new positions/ consolidates and adjusts existing positions to meet program needs.
Develops and implements processes and program procedure modifications.
Sets vision, strategic direction and theory of practice for Residential and Service Coordination programs.
Approves and guides goals and performance plans for programs.
Designs and carries out professional development, performance improvement plans and disciplinary action for direct reports.
Approves department expenditures that are budgeted. Develops and modifies program budgets throughout the year to meet new opportunities and challenges.
Investigates client complaints and directs corrective action plans.
Speaks on behalf of the agency with donors, area service providers, volunteers and the media.
Creates partnerships and collaborations with community providers, advocating for survivor inclusion and protection.
Secures resources for programs and HRM through grant writing, resource development, research initiatives.
Approves requests for research with program participants.
Measures of Success and/or Accountability:
Activities and outcomes of Programs are aligned with the agency Strategic Plan, Mission, Vision and Values.
Programs deliver services in a manner that achieves defined service outcomes, with a focus on survivor safety and confidentiality; giving survivors the information needed to make decisions; removing barriers to emotional/ social stability services; and promoting survivor self-direction and empowerment.
All Programs meet internal and external quality and service targets: including deadlines for completion of paper and electronic documentation and data entry efforts.
Data required to analyze effectiveness of Client Services is current and readily available at all times.
Programs operate within budget. Resources are leveraged to meet unexpected expenses and opportunities.
Program leadership and staff have the necessary skills and training to adequately meet the daily challenges of their jobs.
Crises with clients and with their interactions with staff members are handled swiftly, sensitively, and with the effect of de-escalating the current crisis with least harm to all involved. Corrective action plans are implemented to prevent similar crises from occurring in the future.
Individual relationships with service providers and funders are in place and supporting the services we provide.
HRM Residential and Service Coordination programs are seen as best practice models for provision of trauma informed and survivor centered services for persons experiencing IPV, sexual assault and their dependents.
Undergraduate degree in public health, social work or counseling, and a Master’s Degree or the equivalent experience working in the field.
Demonstrated ability to lead programs strategically to a future goal or vision.
Experience in successfully leading programs through growth and change
Five years of demonstrated ability to successfully manage multiple programs in the field of intimate partner violence, sexual violence or other power based violence work.
History of building collaborative and supportive partnerships in the community
Demonstrated ability to provide the leadership that enables staff to consistently meet goals.
Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, and community professionals.
Experience in working successfully across departments/ teams to achieve objectives.
Experience with conflict resolution/ mediation.
Demonstrated ability to understand systems technology and manage data collection and analysis.
Demonstrated ability to translate data into well written and comprehensible reports.
Experience in preparing funding requests and grant proposals that have a high rate of being awarded.
Ability to pass a criminal background check.