Share Email Opening

Route Support Specialist - RSS 


The Route Support Specialist (RSS) core responsibility is to professionally 'fill in' for RSR's on vacation, RSR 'call outs,' and open routes. The RSS is responsible for ensuring timely and accurate delivery of medical linen and clothing and customer service to our customers; addressing account issues concerns and complaints as presented by the customer during on-site visits and ensuring customer satisfaction thru an efficient and professional processing of paperwork and account data/information manner.

Nixon is the leading provider of textile rental service to the outpatient healthcare market. Nixon provides launders and delivers a complete line of healthcare apparel and linens along with other reusable products. From our facilities in Connecticut Delaware Maryland New Jersey New York and Virginia Nixon provides service to more than 6500 customers each week across the Northeast and mid-Atlantic region.

  • Support the service management team by professionally filling in when RSR's are out or when routes are open
  • When not filling in, Ride with RSR's on your assigned team to learn their customers
  • Service assigned accounts by delivering clean removing soiled products and addressing customer service issues in an efficient professional and productive manner
  • Enter all service related data and signatures into assigned Route Assistant (PDA).
  • Manage customer invoices and product inventories in an accurate manner.
  • Efficient on-site account maintenance to ensure minimal lost business and service credits.
  • Communicate daily with supervisor as needed to resolve customer concerns that arose from the day's activity.
  • Observe and practice corporate policies procedures and safety protocols relating to handling of product and driving.
Position Requirements


To be successful in this opportunity you will need:

  • Minimum of 1 year in a RSR role. 
  • Skilled with Nixon’s inventory management practices and the Nixon Service Difference, NPS scores must be at or above company average.
  • Valid driver’s license and clean driving record required at all times. .

In addition to these requirements, you will need to pass a DOT physical, pre-employment drug screening, and lifting assessment testing.

Work Environment/Physical Demands: 

Uniform: Associates will be issued and required to wear a standard uniform daily in accordance with the company’s dress code policy.

PPE: Protective equipment is available and will be required to be worn as the situation dictates.

While performing the duties of this position the Associate will safely operate a delivery vehicle and adhere to all laws and the rules of the road. Normal lifting of up to 75 pounds is possible. Mobility is necessary in order to perform the service function. Manual dexterity needed to operate a personal data assistant (PDA). When on a route the Route Service Representative is subject to the outside environment with possible exposure to extreme temperatures (heat cold humidity etc) and precipitation. The noise level is usually moderate or what could be expected when operating a vehicle on the open road. Position requires working the necessary amount of hours needed to complete all position-related tasks or assignments on a timely basis.

The work environment characteristics an Associate is subject to are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Makes Nixon Different

A promising future!  As the leading provider of textile rental to the out-patient healthcare market we continue to experience growth year over year with expansion into new markets.  This growth enriches the lives of our associates by creating new opportunities.


This description does not state or imply that the duties listed above are the only duties to be performed by the Associate. Associates are required to follow job-related instructions and perform other job-related activities requested by their supervisor. All requirements are subject to possible modifications in order to provide a reasonable accommodation to individuals with physical or mental disabilities as defined in the Americans with Disabilities Act. 

Nixon Uniform Service & Medical Wear is an equal opportunity employer.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Our History

Founded in 1967 as a dry-cleaning business, Nixon Medical rapidly grew into a chain of dry-cleaners. We entered the textile rental market in 1969 and the business quickly evolved from consumer dry-cleaning into business-to-business textile management services.

Nixon Medical is the leading provider of textile rental service to the outpatient healthcare market. From our facilities in Connecticut, Delaware, Maryland, New Jersey, New York, Virginia, Massachusetts, and Texas. Nixon provides service to more than 8,500 customers each week across the Northeast, Mid-Atlantic, and Southwest regions.

Nixon Medical is a family owned and operated business. The company's shareholders, independent Board of Directors, and associates are committed to the core purpose and values of the organization.  
Location Edison, NJ  
Full-Time/Part-Time Full-Time  
Shift Days  
Req Number MED-23-00050  
Open Date 6/20/2023  

This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
Route Service Representative - RSR in Ashland, VA
Posted on: 10/11/2023
[Apply Now]

Route Service Representative - RSR in Beltsville, MD
Posted on: 10/11/2023
[Apply Now]

Regional Service Director - RSD in Beltsville, MD
Posted on: 10/11/2023
[Apply Now]

Route Service Representative - RSR in Dallas, TX
Posted on: 8/18/2023
[Apply Now]

Other Jobs Within 60 Miles
-- None found --

Follow us See who works here:

Click here for technical assistance.