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Program Manager - Youth Services 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization


Goodwill Industries of Central Illinois is a non-profit organization with 11 stores, seven donation centers, a logistics center and an online auction site. In addition, we operate two employment service centers and a home for veterans experiencing homelessness. The money raised by the sale of donations goes to fund our free programs. Our programs include: helping people find employment, assisting our veterans with job services and resource referral, serving youth around the area with several different programs, and operating a 15-bed home for veterans. Goodwill has been serving Central Illinois since 1934.


Goodwill employees are more than just a team. They are a close-knit group of people which enjoy fostering friendship and support. Goodwill employees work together knowing that, as a non-profit, their job means someone is getting the assistance they need. It's working with a purpose.


Enjoy Working With Youth in Our Community?

Experienced Working With Youth in Our Area?

Wanting to Make a Difference for the Youth In Our Region?

Apply now!

Goodwill of Central Illinois is seeking a full time Program Manager to lead our Youth Services Department.  The Youth Services team members provide youth mentoring, life skills, GED, career exploration, youth mental health, and other services through programs and partnerships like GoodGuides, Teen Reach, WIOA, and DHS.


The Program Manager will provide direct oversight of assigned scope of program services, including assigned program staff, and will include ensuring program goals are met and that fiscal and grant outcomes are achieved.  Responsibilities will include coordination of assigned program activities and staff and will include ensuring effective strategies are in place and monitored to assure participant recruitment, and that the necessary services, training, referrals, and resources are provided to enable them to achieve their individual employment goals.  The Program Manager will also ensure that all services comply with best practice policies and procedures. The Program Manager position is a working position and will also provide staff backup and support for program delivery as needed.


  • 50% Actively manage and develop assigned programs and staff to achieve program outcomes

In partnership with Program Services management team, assist with the development of appropriate program goals and outcomes, including meeting required funder performance, and direct staff to ensure accountability in ensuring successful attainment of program and fiscal outcomes for assigned programs, consistent with standard best practice processes. 

  • 15% Program development strategies and tactics

Proactively develop, market, and deliver program events and activities necessary to best support achieving desired outcomes for assigned programs. Ensures and builds a serviceoriented culture that is focused on continuous improvement and innovation to meet community needs. 

  • 15% Program outreach and recruitment

Oversee the development and successful achievement of proactive outreach strategies and outcomes focused on achieving maximum success in connecting with clients who can benefit from our program services.  Also facilitates the development and maintenance of working relationships with a variety of business organizations and  social service agencies in assigned areas of focus to promote program partnership and to develop community engagement opportunities. Attend relevant community service agencies and group coalitions.

  • 10% Internal   Program Services Strategic Planning and Mission Integration
  • Identify opportunities as they arise to continue to grow all Goodwill programs.
  • Proactively collaborate and communicate with all Program Services staff across all programs to continually seek ways to share resources and services for the overall benefit of the population and communities we serve, including within our own organization.
  • Proactively seek opportunities to integrate mission into all employees across our organization and to continue to expand our services across all of our service territory.


  • 10% Administration and reporting
  • Ensure timely and accurate entry of needed client documentation for grant and outcome measurement
  • Monitor and ensure all fiscal expenditures are processed per funding requirements.
  • Refer individuals with specific disabilities and needs to other agencies who can assist in meeting their needs. 
  • Participate in Goodwill meetings and conferences as necessary.
  • Perform other duties as assigned to support/expand Goodwill programs.
Position Requirements


  • Bachelor’s degree and/or minimum of three years of comparable work experience.
  • 1-3 years of supervisory experience preferred.
  • 1-3 years experience with Program Management working with diverse grant funders and successful achievement of program outcomes helpful.
  • Excellent computer skills and comprehensive knowledge of Windows and Microsoft Word, Excel, and PowerPoint.



  • CPR/First Aid/AED Certification required. The training will be offered by Goodwill.
  • Valid Driver’s License and Proof of Vehicle Insurance may be required.
  • Commitment to continued learning and engaged participation in mandatory trainings offered by Goodwill.
Location Peoria, IL (Goodwill Commons)  
Category Program Services  
Full-Time/Part-Time Full-Time  
Shift -not applicable-  

This position is currently accepting applications.

Apply Now


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