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Home Loan Processing Professional (Hybrid in NY) 

About the Organization Fully committed to a long term career in banking, and specifically with Northern Credit Union? If so, we are very interested in discussing a great opportunity with you!

Over the past several years, Northern Credit Union has been honored to be named one of the Best Companies to Work for in NY and Best Credit Unions to Work for in the United States. We are a people-first, member-owned growing financial institution with 11 Relationship Centers. Each of our Relationship Centers are conveniently located in Jefferson, Lewis, Onondaga and St. Lawrence counties. Northern provides an opportunity enriched career environment for inspired professionals that consistently demonstrate a selfless and unwavering commitment to our culture and the success of our organization!

As a premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package for FT Northern employees including: medical, dental, vision, life and disability, tuition assistance, paid vacations, an incredibly generous 401(K) plan, employee fitness center and much more!


We are seeking a candidate for our Home Loan Processing Professional role:


The Home Lending Department is seeking an experienced, self-motivated, career minded individual to join a team of professionals that are dedicated to improving the lives of our members, their families, and communities. The Home Loan Processing Professional is responsible for, ensuring strong connections to meet member needs and providing effective clerical support for mortgage loan-processing activities while continuously providing excellent service and focusing on helping members exceed their financial goals and dreams. Key success factors for this position include:

  • An unwavering commitment to a long-term career with Northern and to its Core Values, Vision, Mission, and Strategic Plan;
  • Humble, hungry and people-smart professional that is a natural team player and self-driven to maximize their full potential;
  • Naturally competitive and open to coaching, continual professional development, receiving and providing feedback and willingness to challenge comfort zones;
  • Outside the box thinker when presenting meaningful and personalized solutions;
  • Eager for the opportunity to improve the lives of our members, local businesses, and our communities deepening member loyalty and mutual value relationships;
  • Commitment to delivering exceptional service experience for every member;
  • The ability to excel in a self-regulated and fast paced work environment; and
  • A demonstrated passion for delivering a unique and efficient member service experience by utilizing innovative cutting-edge technology.

Job Responsibilities:

  • The ideal individual performs job duties proficiently in a telecommuting environment and efficiently orders all documents for mortgage loan approval including but not limited to, appraisals, credit reports and employment verifications;
  • Virtually and effectively reviews loan applications, contracts for purchase, signed closing packets and other loan documentation to ensure completeness, accuracy, and compliance;
  • Proactively manages, interprets, negotiates, and processes conditions set by underwriting or investors in order to meet closing and funding timelines;
  • Proficiently submits loans for approval and prepares files for closing and funding processes;
  • Actively builds and maintains relationships through phone calls or electronic communication with members while providing administrative support to the Home Lending team to ensure excellent service;
  • Progressively provides efficient processing support for all phases of mortgage loans;
  • Enthusiastically establishes and grows professional business relationships with members, third party vendors and coworkers by effectively and virtually communicating loan statuses and ensuring timely processing of loan documentation;
  • Accurately records loan information in the appropriate system and ensures data corresponds to document data and guidelines and confirms all lending process steps have been completed; through a quality control capacity;
  • Appropriately completes documentation such as Adverse Actions, Subsequent Actions, Lien Releases, gap insurance, life and disability insurance etc. as needed;
  • Proactively seeks opportunities to learn and expand knowledge in mortgage loan processing;
  • Dynamically works with members in the lending center through dialog banking to help in any of their financial needs including but not limited to; transacting through our personal teller machine, researching their account, putting appraisal funds on hold, setting up auto payments, booking loans, setting appointments etc.; and
  • Assists in the development of policies and procedures that meet the department’s needs and supports the implementation of such policies and procedures.
Position Requirements

Ideal Candidates will:

  • Have a clear understanding of real estate loan documents (New York State Real Estate Lending preferred);
  • Demonstrate exceptional relationship building skills, problem solving, attention to detail and time management skills in a telecommuting environment;
  • Work well independently from home, while also contributing to the team;
  • Effectively present information in one-on-one and in group situations;
  • Be Proficient with PC software with an ability to learn multiple computer programs; and
  • Have an Associate's Degree (required) with 2 to 5 years of mortgage/real estate processing experience;



EOE Statement Northern Credit Union is an Affirmative Action/Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.  

This position is currently not accepting applications.

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