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Title

Customer Service Rep 5800 

Description

Role & Responsibilities

Responsible for customer interaction regarding inquiries, processing and tracking incoming requests for quotes.

Processing and tracking customer orders, providing information about products and services, and coordinating returns (RMAs).

Works with customers and/or distributors to receive accurate account of equipment failures. Focus of work may be in pre-sale, post-sale, or both.

Maintains direct contact with customers. In addition, responds to customers' needs and records details of customer contacts and actions taken.

Develops and maintains positive business relationships with customers, which can substantially affect service and/or product revenue(s).

Coordinates priorities with Operations and Repairs team. Works closely with Program Management/Sales team.

Minimum Education/Experience:

Associates degree in business or related field plus a minimum of 1 year of industry experience or an equivalent combination of education and experience.

The ideal candidate will have a bachelor's degree and closer to 4 years of industry experience in a manufacturing environment.

Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment

Proficiency in Microsoft Office Suite

US Person required

Physical Demands:

Must be able to support standard business hours, Monday through Friday. Must also be able to support overtime on weekdays or weekends as required to support business needs. Must be able to lift and/or move up to 25 lbs. and be able to sit and/or stand for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Shift Days  
Citizenship Requirements  
Exempt/Non-Exempt Exempt  
Open Date 7/6/2023  
About the Organization Are you looking for a career that allows big business ability, and small business agility? A company with a family like feel, where you will truly love your job? Look no further! Extant Aerospace is located in sunny Melbourne, Florida, just minutes from the beaches, Kennedy Space Center, and Port Canaveral. Extant manufactures and supplies complex electronic assemblies to the DoD and international customers for military and commercial applications. Extant also provides licensing and obsolescence management services for legacy electronics systems. Extant is growing in the exciting field of commercial aviation and aerospace, and is looking for experienced personnel to help guide us to success! For additional information, please visit our website at www.ExtantAerospace.com  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

To conform to U.S. export control regulations, requirements of this position include being eligible to work with export controlled products and related data without restriction.  
EmpID None Specified 

supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://extantcomponentsgroup.appone.com



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