Role & Responsibilities
Responsible for customer interaction regarding inquiries, processing and tracking incoming requests for quotes.
Processing and tracking customer orders, providing information about products and services, and coordinating returns (RMAs).
Works with customers and/or distributors to receive accurate account of equipment failures. Focus of work may be in pre-sale, post-sale, or both.
Maintains direct contact with customers. In addition, responds to customers' needs and records details of customer contacts and actions taken.
Develops and maintains positive business relationships with customers, which can substantially affect service and/or product revenue(s).
Coordinates priorities with Operations and Repairs team. Works closely with Program Management/Sales team.
Minimum Education/Experience:
Associates degree in business or related field plus a minimum of 1 year of industry experience or an equivalent combination of education and experience.
The ideal candidate will have a bachelor's degree and closer to 4 years of industry experience in a manufacturing environment.
Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
Proficiency in Microsoft Office Suite
US Person required
Physical Demands:
Must be able to support standard business hours, Monday through Friday. Must also be able to support overtime on weekdays or weekends as required to support business needs. Must be able to lift and/or move up to 25 lbs. and be able to sit and/or stand for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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