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Team Coordinator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 45,000 employees, 11 hospitals, 2,100+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and senior care services.

ProMedica`s senior care division operates 330+ assisted living facilities, skilled nursing centers, memory care communities and hospice, palliative and home health care agencies. Services are provided in 26 states and the majority now operate under the ProMedica brand and Arden Courts. Over the next few months, the rest of our entities under the Heartland and ManorCare names will rebrand to ProMedica.

Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address and lead in social determinants of health, champion healthy aging and cultivate innovative solutions. For more information about ProMedica senior care services, please visit  
Specific Job Detail

General Responsibilities

  • Ensure growth and profitability of the company through the responsible use of company resources.
  • Maintain a professional and quality image at all times.
  • Answer the phone within three (3) rings and take messages appropriately.
  • Distribute mail.
  • Greet and direct visitors appropriately.
  • Track and maintain medical and office supplies and reorder as requested.
  • Working knowledge of computer systems.
  • Gather forms for assessments.
  • Set up files for new patients and employees and enter into computer.
  • File accurately using chart order or file order.
  • Mail Initial Plans of Care orders for signature and track orders within state requirements.
  • Maintain on-call books.
  • Participates in on-call rotation as appropriate.
  • Responsible for scheduling of business unit personnel, as appropriate.
  • Produce census list, IDT list, and other lists as required.
  • Print reports as required off computer.
  • Mail patient satisfaction surveys and tracks their return.
  • Process discharged charts and breakdown to close files.
  • Files and maintains agency policy manuals and all other master manuals.
  • Process time cards for payroll and validate documentation of visits.
  • Assure timely and accurate pay checks.
  • Get payroll changes or deductions to Corporate timely.
  • Applies the policies and procedures of the agency and the rules and regulations of state and federal regulatory agencies and other certified agencies in providing care.
  • Willingly accepts direction from the Director of Operations, Director of Clinical Services, Patient Care Coordinator/Senior Team Coordinator.
  • Meets or exceeds established productivity standards.
  • Participates in orientation of new staff if requested.
  • Generate billing log.
  • Generate and maintain active daily census and master patient roster files.
  • Typing of letters and reports as requested.
  • Distributes routings, correspondences, etc.
  • Maintain current applicant and termination log.
  • Maintain accurate and up-to-date employee files. Record all required information in personnel file per company policies. Inactivate employee files as necessary.
  • Set up applicant interviews.
  • Process references of applicants and conduct phone references, as necessary.
  • Prepares new hire packets.
  • Maintain ongoing communication with co-workers and participates in staff meetings.
  • Adheres to established personnel policies.
  • Accepts other assignments as deemed appropriate.

Sign-on Bonus None Specified 


ProMedica Hospice, formerly Heartland Hospice, is searching for a full-time office professional.  The hours of the position are 8am-5pm Monday thru Friday.  

The Team Coordinator is an integral part of our agency's operations. Primarily responsible for maintaining accurate and complete patient and employee records, performing data entry, billing and payroll processing according to company policy and procedures. We would prefer experience in health care insurance (Medicare and Medicaid primarily) and/or insurance verification/authorization experience.  HR experience is a plus as well.  

In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

ProMedica Senior Care, formerly HCR ManorCare, is a national leading provider in home health and community based services. We are a mission-driven, not-for-profit organization focused on improving the health and well being of people in hundreds of communities across the country. We have a bold vision to reimagining health care and how it's delivered by integrating care throughout a person's lifetime.

Educational Requirements High School Diploma or GED.  
Position Requirements
  • Responsible to maintain accurate and complete patient records
  • Perform data entry which includes billing and payroll
  • Insurance Verifications and authorizations
  • Telephone customer service
  • Supports of field staff
  • Track and process physicians order

In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow.

Be a part of the team leading the nation in Healthcare!

Location 4618 - ProMedica Hospice- Davenport Office - Serving Quad Cities, Iowa  

This position is currently not accepting applications.

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