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IT Helpdesk Technician 


Turning Point Community Programs is seeking a IT Helpdesk Technician for our Information Technology team in Rancho Cordova, CA. Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and self-sufficiency. We are committed to innovative and high quality services that assist adults and children with psychiatric, emotional and/or developmental disabilities in achieving their goals. Turning Point Community Programs (TPCP) has offered a path to mental health and recovery since 1976. We help people in our community every single day – creating a better space for all types of people in need. Join our mission of offering hope, respect and support to our clients on their journey to mental health and wellness.


Under the general supervision of the IT Operations Manager, this position is responsible for providing first-line remote technical assistance and support related to computer systems, hardware, or software over phone, email, remote desktop services, and IT Helpdesk system. Responds to queries, runs diagnostic programs, troubleshoots and isolates problem, and determines and implements a solution. Forwards issues requiring site visits or more in-depth technical troubleshooting to the appropriate Field Technician via helpdesk trouble ticket system. Works under direction of IT Operations Manager and IT Director.


This is an at-will direct service position within a program. The position is responsible for assisting our colleagues in all areas related to Information Technology (IT).


The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware under the direction of the IT Operations Manager and IT Director.
  • Respond to queries either in person, over the phone, via email or IT Helpdesk System.
  • Ask questions and provide basic troubleshooting to determine nature of problem and walk customer through problem-solving process.
  • Coordinates work with 3rd party vendor(s) for system repair; train computer users.
  • Maintain daily performance of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follow up with customers to ensure issue has been resolved.
  • Assists with administration of all applicable user accounts within the agency (i.e. Active Directory, Skype for Business, Exchange, Airwatch, etc.)
  • Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
  • Aids IT Field Technicians, IT Operations Manager, and IT Director as needed for instruction or special projects.
  • Assist with computer system imaging and deployment.
  • Configure and troubleshoot cell phones and mobile devices; tests and installs new and upgraded software.
  • If needed, travels to agency sites for the purpose of performing needed maintenance, troubleshooting and transportation of equipment using personal vehicle.

Schedule: 8:30 AM - 5:00 pm

Compensation: $ 25.00 - 26.53 per hour

Interested? Join us at our open interviews on Wednesdays from 2-4PM,

located at 10850 Gold Center Drive, Suite 325, Rancho Cordova, CA 95670




Position Requirements


Education, Training and Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation from high school and one (1) years of IT Helpdesk experience.

Licenses; Certificates; Special Requirements:

  • California driver’s license & current vehicle insurance/registration if driving; and,
  • Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Open Date 5/29/2023  
Location Home Team  
EOE Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.  
adjustedSeniorityDate None Specified 

This position is currently not accepting applications.

To search for an open position, please go to


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