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Title

Tech Support Specialist 

About the Organization Acutis (www.Acutis.com) is a specialized medical laboratory that complements its hard science with the soft skills of its support teams. This combination allows practitioners to diagnose and treat with greater confidence and with ease.








Acutis serves the medical community and related fields by providing rapid, reliable diagnostic insights that impact clinical decisions in:



-infectious disease



-clinical toxicology for substance use testing and medication monitoring



-oncology





We are a biomedical specialty laboratory that has no tolerance for error.




A company as thorough as it is principled: dedication to the advancement of medical testing, industry-leading turnaround time, and world-class service.





Every sample we take and every report we relay is prepared with this end in mind:


to provide our customers with the highest level of certainty possible.





With a service-first mindset, specialized laboratory capabilities, and the agility to adapt as next-generation therapies evolve, Acutis stands at the Service of Science.





Additionally, building on our platform of advanced science and technology, we have introduced to healthcare professionals to Acutis Reveal™, molecular tests for infectious diseases. These new tests offer physicians and clinicians a greater degree of certainty than any standard or traditional test can. These new products offer further evidence of Acutis' passion for innovative technologies and strategies.





Acutis conducts pioneering research for diagnostic services. We employ NGS, targeted PCR, LC-MS/MS, enhanced microbiology techniques and algorithm-based software to develop new diagnostic solutions.


 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

The Tech Support Specialist is responsible for providing support to both employees and clients on their desktop functions and technology.

The Tech Support Specialist is responsible for the following:

  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Assist management in creating training materials pertaining to computer troubleshooting and usage.
  • Maintain working logs detailing all required system updates, errors, complaints, troubleshooting, etc.
  • Must have excellent communication skills for phone meetings with clients to analyze, troubleshoot and diagnose hardware problems.
  • Help assist with resolving technical issues related to network interruptions.
  • Install and configure computer systems, hardware, and applications within the company.
  • Exerts excellent time-management skills and the ability to establish reasonable and attainable deadlines for resolutions.
  • Experience installing and configuring computer systems and applications for a large company.
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Assist with AWS and Azure environments.
  • Assist with back up restore and other projects.

Shift Available:

  • Monday through Friday
  • 9:00 AM - 5:30 PM
 
Position Requirements

Educational Requirements:

  • Bachelor’s Degree in Relevant field

Required Experience:

  • Minimum 1 year prior desktop support experience

Educational Requirements :

  • Bachelor’s degree

Physical Requirements:

  • Standing or sitting for an extended period
  • Able to lift 25 lbs.
  • Repetitive wrist motion
  • Audible recognition of alarms
 
Full-Time/Part-Time Full-Time  

This position is currently not accepting applications.

To search for an open position, please go to http://AcutisDiagnosticsInc.appone.com



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