Share Email Opening Apply Now Title Tech Support Specialist  About the Organization Acutis (www.Acutis.com) is a specialized medical laboratory that complements its hard science with the soft skills of its support teams. This combination allows practitioners to diagnose and treat with greater confidence and with ease. Acutis serves the medical community and related fields by providing rapid, reliable diagnostic insights that impact clinical decisions in: -infectious disease -clinical toxicology for substance use testing and medication monitoring -oncology We are a biomedical specialty laboratory that has no tolerance for error. A company as thorough as it is principled: dedication to the advancement of medical testing, industry-leading turnaround time, and world-class service. Every sample we take and every report we relay is prepared with this end in mind: to provide our customers with the highest level of certainty possible. With a service-first mindset, specialized laboratory capabilities, and the agility to adapt as next-generation therapies evolve, Acutis stands at the Service of Science. Additionally, building on our platform of advanced science and technology, we have introduced to healthcare professionals to Acutis Reveal™, molecular tests for infectious diseases. These new tests offer physicians and clinicians a greater degree of certainty than any standard or traditional test can. These new products offer further evidence of Acutis' passion for innovative technologies and strategies. Acutis conducts pioneering research for diagnostic services. We employ NGS, targeted PCR, LC-MS/MS, enhanced microbiology techniques and algorithm-based software to develop new diagnostic solutions.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description The Tech Support Specialist is responsible for providing support to both employees and clients on their desktop functions and technology. The Tech Support Specialist is responsible for the following: Act as the initial point of contact for all computer and system related concerns from clients or other employees Assist management in creating training materials pertaining to computer troubleshooting and usage. Maintain working logs detailing all required system updates, errors, complaints, troubleshooting, etc. Must have excellent communication skills for phone meetings with clients to analyze, troubleshoot and diagnose hardware problems. Help assist with resolving technical issues related to network interruptions. Install and configure computer systems, hardware, and applications within the company. Exerts excellent time-management skills and the ability to establish reasonable and attainable deadlines for resolutions. Experience installing and configuring computer systems and applications for a large company. Extensive experience working with different operating systems including Windows and Mac OS Assist with AWS and Azure environments. Assist with back up restore and other projects. Shift Available: Monday through Friday 9:00 AM - 5:30 PM   Position Requirements Educational Requirements: Bachelor’s Degree in Relevant field Required Experience: Minimum 1 year prior desktop support experience Educational Requirements : Bachelor’s degree Physical Requirements: Standing or sitting for an extended period Able to lift 25 lbs. Repetitive wrist motion Audible recognition of alarms   Full-Time/Part-Time Full-Time   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles General Application in Hicksville, New York Posted on: 6/3/2022 [Apply Now] Director of Quality Assurance in Monmouth Junction, New Jersey Posted on: 6/7/2023 [Apply Now] Specimen Accessioner in Hicksville, New York Posted on: 5/24/2023 [Apply Now] Clinical Laboratory Technologist in Hicksville, New York Posted on: 5/24/2023 [Apply Now] Per Diem Histology Technician in Monmouth Junction, New Jersey Posted on: 4/25/2023 [Apply Now]

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