Title Support Specialist   Category Clerical   Description The Support Specialist is the sole NCM representative working in support of Clients/Groups who are not assigned to an Executive Conference Moderator or Consultant. The Specialist serves as the primary customer service contact for NCM clients as well as a liaison to all other company departments ensuring adequate compliance for all NCM clients’ business needs. He/She also works in support of the overall objectives of the Client Success Team, completing tasks assigned by Meeting Specialists or Client Success Specialists.  Duties and Responsibilities •    Serves as the primary point of contact for a selection of NCM clients who are unassigned to a specific Moderator, corresponding via email, phone, and fax to troubleshoot and assist with the needs of the client. •    Meeting material maintenance; proofing, editing, and preparing meeting literature. Proofs any client facing material to ensure accuracy and professionalism on behalf of the company. •    Assists in ensuring clients’ monthly products are submitted and produced by groups’ stated deadlines by conducting follow-ups and sending reminders to all necessary clients regarding the submission of their monthly financial data.   •    Additionally, communicating with the Moderator(s) and Client Success Specialist(s) regarding any potential impacts to stated deadlines.  •    Review Contract Request Forms submitted by Moderator(s) and Consultant(s) for accuracy and completeness prior to submitting to Maritz for sourcing. •    Responsible for updating Engagement-related information in Salesforce after receiving the signed contract from Maritz. •    Responsible for efforts to reduce hotel attrition expenses while keeping the Client Success Specialist and Executive Conference Moderator informed of expected attrition after attempts are exhausted. •    Responsible for providing members with the Meeting Registration form including subsequent follow up messaging until registration is confirmed or meeting occurs. •    Responsible for updating Meeting Attendance Rosters with meeting registration and activity registration, Tent Cards, and Name Tags in the database. •    Completion of tasks assigned by the Client Success Specialists including, but not limited to, the preparation and proofing of Activity Sign-up forms, Agenda Topics, Meeting Agendas, and compiling and recapping homework assignments. •    Overall management of the Idea Book which includes compiling approved ideas into a finalized booklet that is provided to clients as a valuable resource per meeting cycle. •    Overall management of anniversary cards for all NCM members.  •    Responsible for aiding with priorities tasked to the Meeting Specialists and Client Success Specialists when daily priorities have been achieved in the Support Specialist role. •    Assists with new employee training as needed. As such, the associate is knowledgeable and efficient with all responsibilities within the role. •    Assists with work overflow.     Position Requirements •    Bachelor’s Degree preferred; however, requirement may be satisfied with equivalent combination of education and experience.  •    A minimum of 2 years related work or industry experience. •    Knowledge of CRM/databases, Salesforce.com a plus. •    Advanced capabilities with Microsoft Office. •    Ability to handle private and confidential information in accordance with company’s interests and policies, legal requirements, and business ethics. •    Strong time management skills. •    Strong organizational skills, attention to detail and superior multi-tasking abilities. •    Solid problem-solving skills •    Strong written and oral communication skills.  •    The ability to work in a fast-paced environment and adapt quickly to change. •    While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.     Full-Time/Part-Time Full-Time   Country   Position Support Specialist   Exempt/Non-Exempt Non-Exempt   Open Date 5/26/2023   Location Corporate Headquarters, 4717 Grand Ave Kansas City, MO 64112   This position is currently not accepting applications. To search for an open position, please go to http://NCMAssociates.appone.com

Click here for technical assistance.