Share Email Opening Title Intake Specialist  Description The Intake Specialist is responsible for: providing excellent customer service; coordinating all New Patient request to establish with a health care provider; answering telephone calls; scheduling patient's appointments; documenting thorough messages; setting up new patient accounts and updates demographic information in EMR. Maintain HIPAA and OSHA compliance. Duties/Responsibilities: Create New Patient charts while ensuring all demographics and insurance information is collected at time of setup. Coordinate all New Patient appointments with appropriate providers. Interact with all patients, providers, and co-workers in a professional manner. Utilize a multiline phone system and answer all incoming calls in a timely manner. Assess callers need to determine appropriate action and act or direct accordingly. Prepare accurate and thorough messages within the electronic medical record system (EMR) and route appropriately in a timely manner. Schedule appointments accurately according to physician's scheduling template. Obtain all new patient information required for accurate scheduling. Notify patients of changes in scheduled appointments in a timely and accurate manner. Logs into NCIR and prints shot records when requested by patient. Maintain thorough knowledge of insurance plans BWC currently participates in. Verify and update all demographic and insurance information with all patients at time appointment is scheduled. Communicate to patient payment expectations per BWC financial policy at time appointment is given. Maintain area and telephone coverage at all times, coordinating breaks and lunches with other staff in assigned areas. Follow all BWC protocols and procedures. Maintains HIPAA and OSHA compliance. Perform other duties as assigned.   Position Requirements Required Skills/Abilities: Ability to perform multiple tasks simultaneously and maintain consistent workflow in a busy high-pressure environment. Ability to communicate well both written and orally. Analytical skills to assess problems and independently determine appropriate response and action. Basic computer skills Ability to work with multiple departments. Strong organizational skills. Strong customer service skills. Knowledge of and/or experience with basic computer skills. Education & Experience: High school diploma or equivalent. Medical office experience preferred.   About the Organization   This position is currently not accepting applications. To search for an open position, please go to http://Boice-WillisClinicPA.appone.com

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