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Member Relationship Specialist - East Syracuse, NY 

About the Organization Fully committed to a long term career in banking, and specifically with Northern Credit Union? If so, we are very interested in discussing a great opportunity with you!

Over the past several years, Northern Credit Union has been honored to be named one of the Best Companies to Work for in NY and Best Credit Unions to Work for in the United States. We are a people-first, member-owned growing financial institution with 11 Relationship Centers. Each of our Relationship Centers are conveniently located in Jefferson, Lewis, Onondaga and St. Lawrence counties. Northern provides an opportunity enriched career environment for inspired professionals that consistently demonstrate a selfless and unwavering commitment to our culture and the success of our organization!

As a premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package for FT Northern employees including: medical, dental, vision, life and disability, tuition assistance, paid vacations, an incredibly generous 401(K) plan, employee fitness center and much more!


We are offering a $1,500 sign-on bonus for the Member Relationship Specialist role at Countryside Credit Union -A Division of Northern Credit Union. See for more details


We are seeking a Member Relationship Specialist for Countryside Relationship Center:


The Member Relations Team at Countryside Credit Union, A Division of Northern Credit Union, is seeking a highly engaged, enthusiastic, and determined individual to join a team of professionals that are dedicated to improving the lives of our members, their families, and communities.

Ideal Candidate Will Be:

  • A naturally dedicated and caring team player who will consistently demonstrate a tendency of putting the needs of the team and our members ahead of their own;
  • A mature professional that:
    • Values professional development opportunities, self-education, receiving and providing feedback to others, empowerment, goal setting and influencing direction.
    • Consistently exercises good judgement in doing right by our members, internal owners, our communities, and our organization.
    • Is resilient and poised with the ability to effectively manage stress and deal with difficult situations.
  • Desirous and able to effectively build rapport, demonstrate empathy and actively contribute to team discussions;
  • Willing to embrace change, have the ability to work independently and multi-task in a fast paced, high energy environment;
  • Some Telecommuting may be required.


Job Responsibilities include:

  • Embracing Dialogue Banking and naturally welcoming members to the relationship center in a warm, friendly and professional manner while offering assistance that exceeds their expectations;  
  • Eagerly assisting members with general account management and transactions based on their request, ensuring every interaction and transaction is executed precisely with purpose and accuracy;
  • Identifying and responding to opportunities for assisting members with their consumer, home equity, residential, commercial and/or investment services by referring them to the appropriate internal business partners;  
  • Demonstrating traditional and self-service solutions for members, including ATM’s, tablets and interactive personal teller machines; and   
  • Counseling members on the products and services that best align with their financial goals, lifestyle and banking preference. 


Northern Credit Union offers a comprehensive, well-rounded training program that is customized to position all employees, new and existing, for success.



Position Requirements

Experience and Education Requirements:

  • 5 years of experience in a professional work environment for candidates without a college degree;
  • 3 years of experience in a professional work environment for candidates with a 2 year related degree;
  • 2 years of experience in a professional work environment for candidates with a non-industry related 4 year degree or;
  • 2 years of related internship and/or seasonal employment for candidates with a 4 year related degree (business admin, public relations, marketing, economics, etc.)
EOE Statement Northern Credit Union is an Affirmative Action/Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.  

This position is currently not accepting applications.

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