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Customer Financial Services Manager 



The Customer Financial Services Manager (CFS Manager) at Shaw/Stewart is charged with managing the credit risk and accounts receivable process for the company by developing, reviewing and enforcing the Company's payment terms. This integral member of the Shaw/Stewart management team must be well versed in construction law, lien rights, and how to resolve credit issues with customers. This individual oversees the Customer Financial Services team, verifies credit worthiness of current and potential customers, and is responsible for managing and driving innovation in credit, collections and electronic payment systems. This customer service focused role manages and maintains relationships with internal and external customers alike. Strong verbal and written communication skills will be necessary to lead and hold accountabilities.


  • Lead, Manage and hold department Accountabilities
  • Credit - maintain and enforce credit standards and policies to protect the Company's A/R Asset
  • Compliance - maintain compliance with PCI, FCRA, and Anti-trust regulations
  • Collections - enforce customer payment terms and maintain customer relationships; manage and execute all processes related to collections including, but not limited to, writing letters, collections, pre-liens, liens, and foreclosures
  • Business Partner - balance the need to collect customer account balances with the need to preserve ongoing relationships
  • Payment Systems - manage electronic payment systems and ensure key controls in payment processes are in place


The ideal CFS Manager has a strong business acumen and sound judgement. Someone with a passion for credit would excel. High level analytical and problem-solving skills, as well as a keen attention to detail are vital to the success of this individual. A tactful demeanor and well-developed interpersonal skills will contribute to the success of the individual in this role.

Minimum Requirements:

  • Bachelor's Degree
  • 10+ years of progressive credit and/or collections experience
  • 2+ years of leadership experience
  • Ability to pass a pre-employment drug screen and background check


  • Certified Credit Executive or similar senior level business credit certification
  • Revelant industry experience, building materials or construction preferred

Shaw/Stewart Lumber Co. is an Equal Employment Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
About the Organization Founded on a commitment to building lasting and trusting relationships with customers, Shaw/Stewart Lumber Co. (Shaw/Stewart) delivers by responding to customer needs and providing creative custom solutions. For more than 135 years, Shaw/Stewart has served the Twin Cities' luxury homebuilders, remodelers and commercial general contractors.


Value to Employees: Shaw/Stewart offers employees opportunity to drive their careers in a results oriented environment. As an employer who values relationships over transactions, Shaw/Stewart employees can expect transparency, integrity and loyalty.

Company Culture: As a respected and well-known industry leader, Shaw/Stewart focuses heavily on providing quality products and exceptional service to customers. It's evident in Shaw/Stewart's focus on continuous improvement in day-to-day activities and company core values:

• Integrity- Do the right thing, even when it's not popular.

• Exceedingly High Standards -Take pride in our work knowing it's a reflection of us.

• Be a Champion- Be confident, positive, and humble.

• Customers for Life -The lifetime value of the customer is our priority.

• Ownership - Take full responsibility for the outcomes of our actions.

EOE Statement Shaw/Stewart Lumber Co. is an Equal Employment Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.  

This position is currently not accepting applications.

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