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Program Manager III-Homeless Residential Services & Special Projects 


RBH is now offering sign-on bonus opportunities for qualifying professionals!

Richmond Behavioral Health Authority has a full-time position available for a Program Manager III-Homeless Residential Services & Special Projects to perform professional and administrative work, monitoring, and supervising personnel to ensure compliance with established standards and to maximize revenue of program area, designing, funding, expanding, and maintaining services to meet the needs of those experiencing homelessness, and related work as apparent or assigned.  Serve as agency subject matter expert for homelessness and related interventions.  Work is performed under the general direction of the Director of Adult Mental Health.  Supervision is exercised over subordinate personnel. 

Essential Functions

Provides clinical and/or administrative oversight and supervision of staff; assists with the recruitment and selection of program staff; directs, trains, and inspects the work of personnel; disciplines, coaches, counsels, and evaluates staff performance; recommends suspensions, termination, promotion, and demotion; monitors and approves leave of direct reports; prepares and submits timesheets for payroll for direct reports. 

Works with supervisors of each program to ensure compliance with established standards; reviews and monitors chart reviews, productivity, and reports; monitors staff compliance with contracts, grants, and Authority policies and procedures; monitors and evaluates program operations, processes, and activities for quality and licensure compliance;  monitors clinical and housing records, practices and the collection of data for compliance with regulatory, reimbursement and agency standards;  reviews documents for accuracy. 

Develops revenue generating activities; develops and monitors program budgets and expenditures; coordinates with finance department on a regular basis to ensure accounts payable functions are being met; works with supervisors to maximize reimbursement revenue.

Completes and submits grants applications to funders; complete reports associated with the grants in a timely fashion.

Evaluates, analyzes, and monitors outcomes and effectiveness of programs. 

Participates in the development of overall program curriculum ensuring compliance with Federal, State, and local regulatory guidelines; develops and implements programmatic policies, procedures, and program protocol/guidelines. 

Works the Director of Adult mental health to conduct needs assessments and aggressively expand housing programs to meet the needs of the agency, based on outcomes, best practices, staffing patterns, and budgetary and consumer needs.

Represents RBHA and specific programs in community meetings, planning groups, workgroups, etc. as appropriate; serves as liaison to community partners; establishes and maintains community partnerships; assists with educating the community and service providers on programs and services; identifies and coordinates training of staff and support needs of community partners.  

Participates in internal committee meetings as appropriate.

Provides consultations and participates in training and continuing education as required.

Other duties as assigned.

Knowledge, Skills and Abilities

Comprehensive knowledge of management functions as related to planning, decision making, organizing, and directing;  comprehensive knowledge of best practices in the field of ending homelessness, to include Permanent Supportive Housing and outreach;  Comprehensive knowledge of grants management, grant writing, and program development;  comprehensive knowledge of local, state, and federal homeless initiatives and funding;  comprehensive knowledge of program development and planning processes;  comprehensive knowledge of case management and record keeping principles;  comprehensive knowledge of State and local licensure requirements, Medicaid regulations, confidentiality, and consumer rights;  ability to interpret and apply regulations;  ability to maintain detailed records;  ability to plan and supervise subordinates;  skill in effective communication including oral, written, and inter-personal;  skill in planning, managing, organizing, and problem-solving;  skill in counseling and behavioral intervention;  ability to communicate effectively with all types of people;  ability to work closely with staff inside the authority and with staff from other agencies;  ability to coordinate all facets of program operation so that the programs run smoothly and problems are solved;  ability to establish and maintain effective working relationships with clients, supervisors, partners, stakeholders, senior management, associates, and the general public.  Knowledge and understanding of racial disparities and the impact on those experiencing homelessness.


Position Requirements

Education and Experience

Master’s degree with coursework in social work, psychology, counseling, or related field and considerable experience supervising staff in a behavioral health setting, or equivalent combination of education and experience. Considerable knowledge of and experience in the homeless services system to include grants management and best practice interventions. 

Qualifying staff will be eligible for a $4K sign-on bonus as defined by the terms and conditions of the approved sign-on bonus policy.

Special Requirements

Housing Quality Standards Certified

Certified Housing Counselor (preferred)

Valid driver’s license in the Commonwealth of Virginia


Full-Time/Part-Time Full-Time  
Open Date 5/24/2023  
Close Date  
About the Organization Join the Fearless!

Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.

Our Mission:
RBHA promotes health, wellness, and recovery for the people and communities we serve.

Our Vision:
An inclusive, healthy community where individuals are inspired to reach their highest potential.

Our Values:
Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity

Creating Healthy Communities - One Person, One Family, One Community at a time.

RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin.

Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.  
Starting Salary Range Starting Salary $85,450.29  
EOE Statement Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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