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Chief People Officer 

Category Human Resources  

Salary Range: $120 - $140


SUMMARY: Lead and direct the routine functions of Human Resources (HR) department including employee relations and engagement; talent recruitment and onboarding, performance management; compensation, benefits, leaves, workers’ compensation, department of transportation (DOT) credentials and other HR compliance and reporting.


Direct policies as defined in the Corporate Compliance Program by reviewing practices, identifying potential risks, receiving, investigating, and responding to complaints about violations of Carmel Valley Manor privacy policies and procedures, Residents privacy, rights, and applicable state and federal laws.


ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.


Strategic Plan ~


Understand the business, identify future HR needs, embrace automation, attract, and retain talent and develop training programs to help employees reach full potential.


Maintain company policies and procedures that contribute to services and outcomes that follow CARF accreditation standards.



Diversity, Equity, and Inclusion (DEI)


Understand Lead internal DEI efforts for the organization to build a diverse, inclusive, and supportive culture in line with the Manor’s goals and objectives.


Contribute to the Manor’s organizational efforts to institutionalize, maintain, and expand internal DEI work.


Apply best practices specifically in DEI for recruitment, hiring, retention and other operational practices.


Ensure equitable and transparent performance evaluation and compensation policies.


Policies and Procedures ~


Develop and revise personnel policies and procedures.


Identify and ensure legal requirements and government reporting compliance in HR.


Maintain and revise the company’s handbook on policies and procedures.


Maintain department records and reports.


Maintain organizational charts.


Compensation ~


Implement and revise the Manor’s compensation program and ensure it is aligned with Manor needs and the labor market.


Ensure merit increases are in alignment with the established labor grade scale and work performance.


Conduct annual salary surveys and make needed adjustments to the labor grade scale.



Employee Benefits ~


Perform benefits administration and annual open enrollment including ACA compliance.


Assist with ongoing 403b retirement employee enrollment.


Conduct AFLAC annual enrollment.


Ensure the benefit filing of Form 5500 under ERISA guidelines.


Oversee payroll employee insurance share cost deductions.


Oversee monthly billing of health benefit premiums.


Oversee exit reviews and provide COBRA benefits when applicable.


Recruitment and hiring ~


Rewrite job descriptions as necessary with input from supervisors and managers.


Job posting and recruiting.


Coordinate interviews with applicants and the hiring managers.


Conduct background checks, lives scan, drug tests and physicals.


Conduct new employee orientation.


Maintain employee files including I-9 verification.


Conduct reverification of employment authorization for continued employment on permits.


Annual Training ~


Conduct annual mandatory staff training as per State and Title 22 staff training requirements including Cal/OSHA.






Corporate Compliance Program ~


Review practices and identifying potential risks as defined in the corporate compliance program.


Respond to complaints about violations of Carmel Valley Manor privacy policies and procedures.


Responsible for investigating reported HIPAA violations pursuant to the Manor’s HIPAA Compliance policy.


Employee Satisfaction Survey ~


Manage the employee job satisfaction survey distribution.


Work with Vital Research in the launching of quarterly surveys and monitor results.


Evaluations ~


Maintain Paychex Flex Performance Management electronically in HRIS.


Ensure completion of employee evaluations in a timely manner.


Department of Transportation Program ~


Maintain the DMV pull notice program.


Maintain department of transportation (DOT) credentials/physicals up to date in preparation of CHP audit.


Safety, Cal/OSHA and Workman’s Comp ~


Assist in maintaining and overseeing safety and policies and procedures in accordance with the state and federal safety regulations, including the Illness and Injury Prevention Program.


Support workplace safety training as per Cal/OSHA requirements on workplace safety and health.


Maintain federally mandated logs for workplace injuries.


Participate in monthly safety committee meetings.


Ensure annual posters are current and up to date.


Ensure policy annual renewal of Workman’s Comp and update mandated posters.


Report works related injuries to Workman’s Comp in a timely manner and work closely with claim adjusters and health care providers to ensure progress in treatment.


Payroll ~


Provide payroll with employee change forms such as in department, status type or increases.


Respond to employment verifications of employment.


Conduct annual compensation surveys.


Personnel and employee relations ~


Have knowledge of federal and state employment laws and other rules and regulations.


Assist department managers with employee grievances and discipline issues.


Communicate with employees by posting pertinent information on employee bulletin boards.


Write employee memorandums and attach pay checks when necessary.


Maintain Decal employee roster.


Administer quarterly Years of Service Awards program.


Reporting ~


File EEO-1 and EEO-1 Component 2 Pay Data.


File annual employee updated rosters to Department of Social Services.


File and submit Creditable Coverage CMS filing in a timely manner.


File 1095c forms in a timely manner under the affordable care act.


Other ~


Assist in maintaining good public relations that serves in the best interest of the facility and community alike.


Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.


Respond to inquiries in a courteous manner.



Essential emergency duties and responsibilities:

Required participation in regular training for emergency preparedness and evacuation plans.

Use personal protective equipment (PPE) following established procedures, when and where, dictated by Carmel Valley Manor’s standards for the prevention of illness and injury. PPE includes, but is not limited to gloves, masks, eye protection, head, foot, and hearing protection equipment.


Emergency Duties:

Emergency response may include duties during an urgent-real-time situation, or duties during an extended event over a prolonged time frame. Duties could include working within your routine work area and performing your regular duties, or anywhere on the Carmel Valley Manor campus performing duties/tasks that are essential to keeping the campus operating. Emergency response duties will always be performed under the direction of a supervisor. Your position, as is every staff position at Carmel Valley Manor, is subject to recall during an extended event, and you may be required to work beyond your regular scheduled hours, for which you will be compensated for.


Position Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





Bachelor's degree in business, human resources, or equivalent combination of education and experience preferred; a master’s degree is a plus. PHR, SHRM-CP, SHRM-SCP (Senior Certified Professional) certification preferred.

Minimum of 10 – 15 years of human resource management experience including strategic talent management and extensive knowledge of HR practices and policies and employee relations.

Thorough knowledge and experience with Diversity, Equity, and Inclusion best practices a plus.

Experience in administering employee benefit plans in the health and welfare areas, including administering 403 (B) retirement programs. Must have computer skills and the ability to learn HRIS system. Must be proficient in Word and Excel.

Good punctuation, spelling, grammar, and attention to detail are a must. Strong interpersonal skills essential. Course work/seminar attendance in the benefits areas helpful. Strong knowledge and understanding of insurance regulations. Familiarity with COBRA, ERISA, FMLA, ACA, Form 5500 and related state and federal regulations required.




Ability to read, write and understand the English language. Fluency in Spanish desirable.



Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the public.


The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.


Must have a high level of interpersonal skills to handle sensitive and confidential situations and documentation.

Must have excellent spelling, grammar and written communication skills, and ability to maintain a high level of confidentiality.

Ability to set work priorities, organizational skills, record keeping skills, write effectively, interview others for information, report writing skills, and follow grievance procedures.


Ability to pay close attention to detail, work independently, understanding of variety of cultures, read and comprehend information, oral communications skills, write legibly and basic math skills.







The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee works in office areas as well as throughout the facility.


Is regularly required to talk and hear. Is frequently required to walk, sit, stand, stoop, kneel, crouch, crawl, bend, and move intermittently during working hours.


Is regularly required to use hands to finger, handle, or feel objects, tools, or controls.


Must occasionally lift and/or move up to 20 pounds.


Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.


Must be available for weekends and emergency calls.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is subjected to moderate noise level.


Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc., under all conditions/circumstances.


May be subject to hostile and emotionally upset residents, family members, personnel, visitors, etc.


Works beyond normal working hours and on weekends and holidays when necessary.


Attends and participates in continuing educational programs.


Is subject to frequent interruptions.


Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within facility.


Must be able to assist in the evacuation of residents, as necessary.



















Direct reports:

HR Assistant


Full-Time/Part-Time Full-Time  
Position Chief People Officer  
Close Date  
Created By Rebecca Merrill  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Open Date 5/23/2023  
Location Carmel Valley Manor  
About the Organization For over half a century, we've been providing seniors with the opportunity to relax and enjoy every day. But how did we come to provide this exceptional lifestyle? Carmel Valley Manor was established in 1963 by Northern California Congregational Retirement Homes, Inc., a California not-for-profit organization. We are governed by a voluntary local Board of Trustees, with residents represented through the Residents Council. The Manor operates as a Life Care Retirement Community with the oversight of the California Department of Social Services, Community Care Licensing Division. Hillcrest, our assisted living center, is licensed as a Residential Care Facility for the Elderly by the California Department of Social Services. Our Health Center is licensed as a skilled nursing facility by the California Department of Public Health.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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