WHY JOIN THE FOOD BANK
As the first food bank in California and the second in the nation, we are an established social justice organization with over 50 years of experience and deep roots in the community.
We are mission-drive advocates and activists working to transform lives and our community through access to healthy food.
We collaborate with over 100 area non-profits to drive collective impact work throughout the county and directly feed over 65,000 people each month!
We’re constantly adapting: come fires, floods or pandemics – the Food Bank rises to meet the challenge and you’ll see our staff out on the front lines filling sandbags, enrolling people in disaster relief aid, and distributing food wherever our community needs us.
Come feed hope!
The Annual Fund Coordinator oversees the implementation and coordination of all the constituent data management for the Food Bank. Responsibilities include entering and coding gifts, updating database, researching, pulling mailing lists, mapping segmentation models, and meeting department reporting needs to ensure the right constituents receive engagement, solicitation and stewardship materials for effective relationship building.
Enter gifts and create acknowledgment – 45%
- Enter and code daily gifts ensuring integrity.
- Oversee preparation of personal, powerful, and effective acknowledgment letters for donors. Select appropriate gift letter and provide documentation to the appropriate team member requiring a special acknowledgment process. Follow-up with team members to ensure acknowledgment process is complete; review and prepare for mailing all acknowledgments (excluding grant acknowledgments). Monitor timeliness, adjust the process as needed. Prepare and edit thank you letters and general correspondence, as assigned.
Donor stewardship – 30%
- Coordinate direct mail campaign. Work with staff, vendors, and agencies to develop and execute all direct solicitation marketing campaigns.
- Support the digital campaign pages through Giveffect.
- Create and mail Year-End Giving Statements and Pledge Payment Reminders for donors.
- Coordinate and manage Food Bank volunteers to assist with donor outreach, correspondence, and stewardship activities. Assist with preparation and follow up for department events.
- Partner with Chief Development officer and leadership on planning and implementation of individual donor stewardship activities as required.
Data analytics – 25%
- Document and maintain research findings in the database for fundraising purposes. Must be able to routinely identify information useful to fundraising staff for the purposes of cultivating prospective major gift donors. Assist with research projects as needed.
- Establish and manage database conventions and standard operating procedures, and develop and document department processes, protocol, and technology use.
- Monitor data quality assurance/quality control through monthly, quarterly, and annual reviews.
- Create groups, segmentation and appeal code structures for mailings and invitations, ensuring coding and goals are correctly recorded.
- Maintain guest lists, gather and prepare materials and other duties as assigned for department fundraising events.
- Assist with generating monthly, quarterly, and annual fundraising reports.
- Other duties as assigned.
Associate degree and/or experience equivalent with position responsibilities as defined below.
Minimum of 3 years’ experience in data entry and office/administrative support. Fundraising environment with experience in capital campaigns/major gifts a significant plus. Experience in food banking/non-profit industry is preferred but not required.
- Ability to handle a high volume of work in short periods with great accuracy and attention to detail
- Proficient use of Microsoft Word, Excel, Outlook, and PowerPoint software programs.
- Must understand basic principles of fundraising, and the importance of entering and maintaining accurate and consistent data for gift posting, and prospect management
- Must respect the confidential nature of fundraising and donor records/information
- Ability to complete work in an efficient and timely manner
- Excellent organizational skills, ability to ensure effective communication with donors in writing, and verbally.
- Cooperative attitude, willingness to learn
- Ability to multi-task and prioritize
- Willingness to foster agency, department, and program-wide cooperation and teamwork with positive/constructive communication techniques duties
- Ability to analyze and interpret data and to handle problem resolution
- Able to maintain absolute confidentiality regarding written and verbal information
- Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
- Willingness to foster agency, department and program-wide cooperation and teamwork with positive/constructive communication techniques
- Commitment to serving vulnerable populations and ending hunger in Santa Cruz County
- Possession of a valid Drivers’ license and a driver’s record considered acceptable by agency and insurance carrier.
- Demonstrate full adherence to the Code of Conduct and all policies/procedures related to compliance
- Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
- Ability to meet the following physical requirements with or without reasonable accommodation:
- Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle
- Stand, sit, walk, bend, stoop, kneel, and reach
- Climb up or down stairs
- Able to reach above or below shoulders
- Occasionally lift or move objects weighing up to 10 lbs.
- Sitting at a desk or in a vehicle for long periods of time to perform certain job functions
- Be able to read, write, and interpret written documents
- Given the front-line nature of our work, there will be instances where staff are required to work a flexible schedule in order to respond to community need. Advanced notice will be provided.
- In instances of a federal, state or locally declared emergency, Second Harvest is considered an essential service and emergency responder; all its employees may be called in to perform regular or emergent duties
Acceptance of the Food Bank Santa Cruz County mission & values
- Mission: We inspire and support Santa Cruz County to provide nourishment for all community members.
- Values: We strive to continually improve processes and protocols to support inclusive and equitable practices and decision making at all organizational levels. We share our wealth with our partners-the stronger they are, the stronger we are. We work towards talking less and listening more. We believe in the inherent dignity of all people.
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor
- This document does not create an employment contract, implied or otherwise, other than an “at will” relationship
TITLE OF DIRECT SUPERVISOR: Chief Development Officer
STANDARD WORK SCHEDULE: 8:00 am to 4:30 pm Monday thru Friday
SALARY: $26.06-$28.37/hr DOE
WORKSITE: 800 Ohlone Parkway, Watsonville, Ca 95076
WORK FROM HOME: Not Eligible
Our Total Rewards Package
Benefits: For the employee: free dental and vision insurance (shared cost for dependents). Free life, long-term care, long-term disability, and AD&D insurances. Shared cost medical insurance: Kaiser and Blue Shield. Eligibility begins on the first day of month following 30 days of employment (i.e. if you are hired June 20th, you are eligible starting August 1st). This benefit package is valued at an average of over ten thousand dollars a year.
First calendar year: 15 vacation days, 12 sick days, and 10 holidays.
403(b) Retirement Plan: Second Harvest matches employee contributions up to an annual cap.
Employee Assistance Program