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Customer Care Representative 


Wyandot BHN is seeking a dedicated full time Customer Care Representative to assist consumer's using our services. The Customer Care Representative is responsible for answering phones, scheduling appointments, greeting visitors, data entry, sending faxes, processing mail and payments and provides services to meet the needs of the consumers and staff.


  • Responsible to make reminder calls to clients for clinic appointments and accurately document activity in client chart.
  • Answers calls in 3 rings or less while maintaining an abandon call ratio under 3%.
  • Efficiently receives guest and notifies appropriate staff of their arrival.
  • Responsible for the review of client walk in sheets to ensure clients requesting crisis services are routed to appropriate provider and verifies insurance.
  • Responsible to communicate wait times to walk in clients and/or provide options for scheduling.
  • Responsible to collect copays and/or self-pay fees from clients as they check in.
  • Responsible to collect and maintain accurate insurance and contact information. Make necessary updates to the client chart and send insurance cards to med records for scanning to the chart.
  • Communicates cancellations to staff and clients.
  • Must be able to learn specific operation and scheduling requirements of multiple locations. 
  • Responsible to verify and update clients insurance on line or by phone on routine basis.
  • May assist with the identification of hazards or safety issues in or around the building.
  • Handles information as appropriate, maintaining confidentiality to Center standards.
  • Processes and distributes incoming and outgoing mail in a timely manner.
Position Requirements

Job Requirements

  • Bi-Lingual preferred but not required
  • Intermediate knowledge of Microsoft Office products.
  • Must have transportation, valid driver’s license and clean driving record in order to meet the needs of the organization.
  • Communicate in a direct and appropriate manner to staff, consumers and other service providers.
  • Ability to handle information in a confidential and consistent manner according to HIPPA standards.
  • Ability to work independently or with others.
  • Demonstrated accuracy with detailed work.
Full-Time/Part-Time Full-Time  
Hours Schedule is Monday - Friday 8:00am -7:00pm schedule is subjective to changes and is based off of the needs of the supported facility.  
Division Wyandot Behavioral Health Network, Inc.  
About the Organization Wyandot Behavioral Health Network (Wyandot BHN) is a family of organizations serving the behavioral health needs of Wyandotte County, Kansas, and beyond.

Our network of organizations provides resources for adults, children and families in need of behavioral health services; individuals experiencing homelessness; assistance with housing, employment, and other needs.

Wyandot BHN organizations include:

• Kim Wilson Housing, Inc. - Supportive housing program
• RSI - 24/7 Crisis Center
• PACES - Children & adolescents behavioral health care center
• Wyandot Center - Adult behavioral health care center  
EOE Statement Wyandot Behavioral Health Network's family of organizations: Kim Wilson Housing, PACES, RSI and Wyandot Center is an Equal Opportunity Employer.

It is the policy of Wyandot Behavioral Health Network to provide equal employment opportunity to all persons, regardless of race, color, religion, national origin, ancestry, sex/gender (to include orientation, identity or expression), disability, handicap, age, or any other basis prohibited by law. Any act of retaliation or discrimination against any person who has filed a complaint or assisted or participated in any investigation involving a complaint is prohibited.

This position is currently accepting applications.

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