Share Email Opening Apply Now Title Customer Service Representative-Temp  Description Summary FHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers competitive pay rates, comprehensive training, , opportunities for career advancement, a collaborative working environment, and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards.    Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.   Essential Functions   Answer inbound calls and make outbound calls answering general questions and/or updating account information. Answer inbound chat communication serving as "live chat" assistance on website. Operate multiple applications, databases, and computer programs. Offer superior customer service with some back office functionality.  Assist with FASFA  Assist borrowers in Loan Forgiveness processes such as borrower defense, and fraud discharges. Extraordinary communication abilities Basic knowledge of Outlook, Excel, PDF, Word etc. Scheduled between 30-40 hours per week w/ up to 2 late shifts.  Hours of operation for this role are Mon 8am - 9pm,  Tue & Wed 8am- 8pm, Thur & Fri 8am-6pm.  (These are all EST)     Position Requirements Competencies Critical Thinking – using logic and reasoning to identify strengths and weaknesses of alternative approaches, conclusions, and/or problem resolution ideas Ability to Communicate information and ideas in a precise, timely manner Multi-tasking abilities, including time management, problem resolution, and communication Written Expression — The ability to communicate information and ideas in writing so others will understand. Excellent Communication skills, both verbal and written Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. Punctuality   Work environment Call Center/ Customer Service In -Office role -After proven track record (work performance & production) potential to work 3:2 hybrid schedule.   Working from home Requirements: This role might support occasional remote work for out of state candidates. High speed home internet service. Private distraction-free workspace.   Physical/Mental Demands Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.   Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.   Preferred Education and Experience Highschool Diploma or equivalent Experience with MS Office Degree or Veterans preferred but not required     Security Clearance Requirements Will be required to Pass Federal background screening and/or State level Criminal background screening. Must not currently be in default on student loans   This job description provides the basic requirements for this role and may include additional functions not listed.   An Affirmative Action / Equal Opportunity Employer F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.     If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.   If you want to view the EEO is the Law poster, please choose your language: English Spanish If you want to view the EEO is the Law Supplement poster, please choose your language: English Spanish If you want to view the Pay Transparency Policy Statement, please click the link: English Spanish       Full-Time/Part-Time Full-Time   EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.   Division Federal   Exempt/Non-Exempt Non-Exempt   Location Remote   Category Customer Service   Shift Rotating   Position Customer Service Representative   Req Number CUS-23-00008   Open Date 5/19/2023   This position is currently accepting applications. 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