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Switchboard Operator (581) 

Category Network Navigation - 8212  

JOB SUMMARY: Responsible for answering and managing all incoming phone calls to the main Hospital phone number. Also, responsible for managing internal Hospital communications of interdepartmental phone calls, pagers and the intercom system.



  • Demonstrates the ability to answer and manage all incoming phone calls to the main Hospital phone number.
  • Demonstrates the ability to manage internal Hospital communications of interdepartmental phone calls, pagers, and intercom system.
  • Demonstrates the ability to appropriately respond and follows Emergency code protocol per emergency response plan.
  • Demonstrates the ability to accurately contact on call providers per departmental protocols.


  • Associate can deliver required care/service appropriate to patients/customers.
  • Responsible for answering all incoming and in-house calls to the Hospital switchboard.
  • Displays and maintains behavior which promotes good guest relations to patients, visitors, physicians and Hospital associates.
  • Successfully completes annual Competency Validation.
  • Responds and follows established Hospital Procedures when initiating all 'Codes'.
  • Utilizes available resources to communicate with Hospital associates and Physicians.
  • Maintains an updated and accurate On-Call list.
  • Performs assigned duties during normal scheduled time.
  • Maintains the cash box and handles payments per Hospital and departmental policy.
  • Is knowledgeable and utilizes the Hospital information system per Hospital policy/procedure.
  • Maintains appropriate logs as required by Hospital policy and procedure.
  • Performs similar or related duties as assigned.


  • Evidence of good grooming and professional conduct.
  • Good communication skills both oral and written.
  • Ability to maintain composure under stressful situations.
  • Possess a sense of responsibility, initiative, honesty, and confidentiality.
Position Requirements


  • High school education or equivalent with courses in typing and general office skills.
  • Past work experience answering a multi-line telephone system.
  • Experience in computer operations.
  • Ability to type a minimum of 40 wpm.
  • Successful experience in working with general public.
  • Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.
Full-Time/Part-Time PRN  
Shift Various Shifts  
Sign-On Bonus  
Position Switchboard Operator (581)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 5/12/2023  
Location Hancock Regional Hospital  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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