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Sr. Fraud Investigator 


Job Title: Senior Fraud Investigator

Department: Security

Reports to: Risk and Fraud Investigations Unit Manager

FLSA Status: Exempt

Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace. Additionally, this position is responsible for conducting investigations regarding theft and fraudulent use of the Credit Union services by members and investigates Credit Union employee fraud incidents. This position also performs Bank Secrecy Act functions and related anti-money laundering and security related policies and procedures. Position will conduct and supervise investigations into suspicious activity, aid in identifying transactions and areas of high risk and processes to mitigate risk exposure.

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace SIX years in a row! Being part of the Security Team and TFCU overall will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide service that meets the Service Standards defined by Tropical Financial Credit Union as measured by the Internal Service Survey; annual goals are establish through the Performance Management Process.
  • Positively impact subordinates by exercising mentoring and coaching skills to promote career growth within the organization.
  • Display and promote effective communication skills to ensure the success of the team and organization.
  • Investigates Internal and external fraud incidents. Interviews employees, members and suspects. Maintains detailed documentation on all cases.
  • Maintains Fraud Logs of all reported Fraud incidents.
  • Assist with Premise Security-Perimeter/alarm/surveillance/Premise audits/system testing.
  • Evaluation of new technology and security systems.
  • Conducts internal audits to analyze potential risks and security breaches.
  • Monitors fraud types for breakdown of policy and procedures. Recommends changes to policy, procedures and training to minimize fraud.
  • Coordinates with State Attorneys office to prosecute cases and represents TFCU in court. On behalf of the Credit Union, seeks restitution through the legal process.
  • Serves as liaison to Financial Institutions Security Administration (FISA).
  • Conducts fraud prevention training. Makes quarterly presentations to branch employees. Alerts and educates Credit Union staff regarding scams, fraud rings, criminal activity, etc.
  • Files bond claims with CUMIS and assists with their investigation. Prepares bond claim documentation including police report, ATM film, teller affidavits, etc. Submits according to strict timetables.
  • Recommends monthly charge-offs.
  • Monitors and keeps record of restitution payments.
  • Assists the Risk and Fraud Unit Investigation Manager and Supervisor in conducting security training programs for staff members and guard force.
  • Serves as a resource and contact for all employees with questions or concerns about fraud, loss prevention and security.
  • Perform day-to-day aspects of BSA compliance, including Anti-Money Laundering and USA Patriot Act.
  • Monitor various automated reporting systems, reports and daily transaction activities on an ongoing basis and take appropriate action to prevent credit union exposure.
  • Files the SAR reports with appropriate documentation as required by regulatory agencies.
  • Conduct BSA / AML investigations and case management.
  • Prepare and submit periodic reports of SAR’s filed to the Compliance Officer, as required.
  • Develops and maintains contacts with Financial, state and local law enforcement officials. Files required reports with law enforcement agencies. Gathers information to assist in prosecution of suspects.
  • Keeps all Credit Union transactions in strict confidence.
  • Produce and update procedures related to security such as robbery, identity theft, forgeries, physical security, etc.
  • Assist other departments in reviewing their procedures to ensure compliance and risk mitigation.
  • Serves as a liaison to multiple entities such as Financial Institutions Security Association, Broward Economic Crimes Association, CForce, etc.
  • Process and maintains records of monthly fraud charge offs.
  • Process debit and credit cards claims, FISERV restrictions, travel requests, ordering and auditing.
  • Assists other departments on pending applications for new accounts, discrepancies on loans and potential fraud.
  • Provide support of all department functions when working remotely.
  • Acts as a liaison between Tropical and Law Enforcement for sponsorship and charity events.
  • Review and process all OFAC/IAT on a daily basis or as required.
  • Assist with background investigations on potential vendors and applicants to minimize risk exposure.


Position Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High school diploma or general education (GED), required.
  • Bachelor’s degree in criminal justice, business, or related field preferred.
  • Five years of experience or more as a fraud investigator/law enforcement experience preferably in the financial services or similar industry required.
  • Thorough knowledge of state and financial laws pertaining to fraud


  • Excellent investigative and negotiation skills
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills are required, and must exhibit professionalism and discretion at all times.
  • Must be a team player and work well with others at every stage of the process and maintain a satisfactory and above level of performance.
  • Highly motivated self-starter with strong desire to learn and grow in position.
  • Dedication and determination to work hard, research and seek resolutions to difficult problems under demanding circumstance.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer Excellent Benefits such as:

  • Medical, Rx, Dental, and Vision Insurance
  • Retirement Profit Sharing 401K Plan
  • Accident, Cancer and Hospital Indemnity Plan
  • Prepaid Legal
  • Voluntary Life Insurance
  • Pet Discount Program
  • Paid Time Off/ 11 Paid Holidays
  • Tuition Reimbursement/Student Loan Paydown Program
  • And so much more!
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Location Miramar - Headquarters  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

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