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IT Help Desk Specialist 


Basic Qualifications

Education/Training: An Associate's degree in a related field of study normally required; a B.S. degree in a related field of study preferred; specialized server and network education or related experience.

Skill(s): Proficient reading, writing, grammar and mathematics skills; proficient interpersonal relations and communicative skills; proficient knowledge of information technology functions, including hands-on hardware troubleshooting experience and extensive equipment support experience; in-depth technical knowledge of network, PC, servers, and platform operating systems; ability to sit, stand, bend, and lift objects weighing up to fifty (50) lbs.; visual and auditory skills; valid driver's license.

Experience: A minimum of three to five (3-5) years' experience in a Help Desk or IT Support-related position normally required.

Position Requirements

General Responsibilities

Responsible for managing Help Desk ticket queue and following up on work orders; responding to inquiries via chat, email, or phone; writing and revising training manuals for new and updated hardware and software; providing technical assistance for questions and resolving problems with networks and other computer systems; diagnosing system errors and issues; following up with customers to ensure full resolution of issues; installing or changing software to fix issues; remotely accessing hardware or software for clients to make changes and fix problems.

Essential Duties

  1. Supports and maintains bank technology equipment and IT assets of which the following duties are illustrative:

  1. Participates in the support of servers, including e-mail, print and backup servers and their associated operating systems and software.
  2. Participates in the support of network hardware.
  3. Participates in the support of the operation of the bank computer systems, servers, and network connections; capable of checking server logs, scrutinizing network traffic, and troubleshooting problems.
  4. Participates in the support of equipment, hardware and software upgrades.
  5. Participates in the support of server and security audits.
  6. Participates in the support of system backups and recovery.
  7. Performs network improvements, upgrades, and repairs.
  8. Participates in the support of hardware and peripheral equipment improvements, upgrades, and repairs.
  9. Aids in the development of business continuity and disaster recovery plans; maintains current knowledge of plan executables; responds to crises in accordance with business continuity and disaster recovery plans.
  10. Works to support various in-house software applications (as assigned) utilized by various departments within the bank.
  11. Requests feedback and/or monitors calls and other correspondence to enable departmental improvements.
  12. Runs reports to analyze common complaints and problems.
  13. May train other staff members on troubleshooting and diagnosing problems.

  1. Coordinates specific work tasks with other personnel within the department as well as with other departments and bank users in order to ensure the smooth and efficient flow of information.

  1. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.

  1. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank’s compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

  1. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.

  1. Responds to inquiries relating to his/her particular area, or to requests from users, other bank personnel, etc., within given time frames and within established policy.

Ancillary Duties

  1. Participate in Technical Training identified and provided within guidelines established by department manager.

  1. Performs multiple tasks, duties, and jobs throughout the division or department in a way that permits the IT Help Desk Specialist to be assigned to various activities, depending upon the characteristics and volume of the work.


  1. Telephone
  2. PC/Computer keyboard/Mouse
  3. Printer
  4. Calculator
  5. Fax machine
  6. Copy machine
  7. Automobile
Full-Time/Part-Time Full-Time  
Position IT Help Desk Specialist  
Exempt/Non-Exempt Non-Exempt  
Location Defiance Corporate  
About the Organization State Bank is a growing community bank headquartered in Defiance, Ohio with over 20 locations located in Ohio, Indiana, and Michigan. Founded in 1902, State Bank has built its success on client-centered, personal service and giving back to the communities it serves.

We offer a comprehensive benefits package which includes competitive compensation, quarterly incentive opportunities, paid vacation and PTO, paid holidays, 401(k) with company match, ESOP retirement plan, medical/dental/vision insurance, company-paid Life/AD&D/Short Term Disability/Long Term Disability insurance plans, community volunteer opportunities, and more!

Apply today to find out why State Bank is a great place to work!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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