Title: Call Center Representative
Location: Nashua, NH – NHOMS Headquarters
Status: Full-Time, M-F; Rotating Saturdays
Classification: Hourly, Non-Exempt
Are you passionate about making a positive impact on the lives of patients? NHOMS & MassOMS is an expanding oral surgery practice dedicated to providing exceptional care and transforming the dental experience. As we continue to grow, we are seeking talented individuals to join our team as compassionate, innovative, and accessible teammates who embrace the value of unity. If you are driven by a commitment to excellence, possess a collaborative mindset, and thrive in a fast-paced environment, we invite you to join us on our journey. Together, we will make a lasting difference in the field of oral surgery and create meaningful connections with our patients.
We're seeking a Call Center Representative to add to our growing team and organization. Our ideal candidate will have excellent communication and organizational skills, experience in healthcare or call centers, and the ability build rapport with employees and patients. This role requires a candidate with excellent interpersonal skills as you'll often be asked to work closely with others both internally and externally.
Job Responsibilities:
• Manage a high volume of incoming telephone inquiries from prospective patients of our partnered dental practices.
• Efficiently schedule and confirm appointments for new patients, ensuring a smooth and seamless process.
• Demonstrate empathy and attentiveness while addressing questions and concerns, prioritizing customer assistance above all.
• Utilize well-honed sales techniques to meet and exceed company objectives related to appointment bookings.
• Undertake various tasks as delegated by the Call Center Leadership team, contributing to the overall efficiency of operations.
Skills & Qualifications:
• A minimum of a High School Diploma is required, with preference given to candidates with an Associates or Bachelors degree.
• Familiarity with online scheduling platforms is essential for this role.
• Previous experience in roles such as retail, sales, food service, marketing, or customer service will be advantageous.
• Proficient typing skills are necessary to handle tasks efficiently.
• Excellent verbal communication abilities, coupled with a strong customer service orientation.
• Fluency in both English and Spanish is a valuable asset.
• Ability to thrive in a dynamic and fast-paced work environment.
Compensation:
• Pay: $20.00-$25.00 per hour
• Medical, Dental, & Vision Insurance
• Paid vacation & sick time
• Access to our 401(k), Safe Harbor, & Profit Share Plan
• Eligibility for discretionary quarterly bonuses
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NHOMS & MassOMS PLLC will also consider the employment of qualified applicants with criminal histories, consistent with relevant laws.
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