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About the Organization

Indiana Internal Medicine Consultants (IIMC) has been providing excellent patient care in Central Indiana for over 40 years.  Our medical practice started with just a few Physicians who built the foundation and provided clear direction on providing the highest level of patient care.  Our practice has grown to over 200 medical staff and continues to expand.  Our skilled providers help our patients maximize their quality of life.  By providing the best care, we get to the root of complex medical issues and provide timely, expert care so our patients feel and live better.

If you like to work in a fast-paced environment with a friendly and dedicated staff, IIMC is the place for you!  APPLY today to learn more about IIMC and what we can offer.

Position Scheduler  
Open Date 5/2/2023  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Pay Range  
Location Indiana Internal Medicine Consultants  
Number of Openings 1  
Req Number CLE-23-00010  

GENERAL SUMMARY OF DUTIES: Responsible for answering, screening, and routing all incoming calls; relay incoming, outgoing, and interoffice calls appropriately; receive and respond to emergency calls and pager communications. Responsible for scheduling new patient, follow-up and same day appointments that come thru the scheduling department, and acts as a liaison for the patients and the practice.

  1. Answers telephone promptly and in a polite and professional manner.
  2. Checks voicemails in a timely fashion.
  3. Obtains and enters accurate demographic information into scheduling program.
  4. Schedules appointment and reviews appointment date, time, location and provider name with caller.
  5. Informs caller of items to bring to appointment (including insurance card and medications).
  6. Mails patient registration form and map to new patients.
  7. Reminds patient to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
  8. Reminds caller of cancellation/no-show policy.
  9. Answers questions and offers other information, as requested, and understands when to escalate calls to nursing staff, physician or practice manager.
  10. Directs calls to other departments as needed.
Position Requirements


  1. High School Diploma or GED required.
  2. One year of experience in customer service and/or related clinical environment preferred.
  3. Working knowledge of medical terminology helpful.


  1. Ability to handle confidential and sensitive information.
  2. Ability to communicate effectively on the telephone.
  3. Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
  4. Ability to work quickly and multi-task.
  5. Ability to exercise good judgement to handle calls appropriately.
  6. Ability to demonstrate good customer service.
Hiring Manager(s) Terri Marchetti  
Created By Amy Jackson  
EOE Statement This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her sex, race, color, religion, national origin, genetic information, citizenship, age, disability, or any other protected status under applicable federal, state, or local law. This Company likewise does not tolerate harassment based on sex, race, color, religion, national origin, citizenship, genetic information, age, disability, or any other protected status. Examples of prohibited harassment include, but are not limited to, unwelcome physical contact, offensive gestures, unwelcome comments, jokes, epithets, threats, insults, name-calling, negative stereotyping, possession or display of derogatory pictures or other graphic materials, and any other words or conduct that demean, stigmatize, intimidate, or single out a person because of his/her membership in a protected category. Harassment of our employees is strictly prohibited, whether it is committed by a manager, coworker, subordinate, or non-employee (such as a vendor or customer). The Company takes all complaints of harassment seriously and all complaints will be investigated promptly and thoroughly.  

This position is currently not accepting applications.

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