Share Email Opening Title Education Program Coordinator (676)  About the Organization The Hancock Physician Network is a group of experienced physicians specializing in internal medicine, family practice, OB/GYN, pediatrics, pulmonary medicine, and behavioral health. We provide the highest-quality care-with kindness and professionalism-to the patients and families we serve. Our Mission is to improve the health of patients and families in the communities we serve with respect, integrity, and clinical excellence.   Category Clinical Management - 8216   Description Position Purpose: The education program coordinator is responsible for coordinating training needs for Hancock Physician Network. Central to this role will be development of curriculum, instruction, and attaining accreditation for the medical assisting program. Other duties include user training and creation of supporting documentation (manuals, guides, webinars, etc.) for Hancock Physician Network's training needs. PREREQUISITE SKILLS: Excellent customer service skills, attention to detail, and organization. Excellent oral and written communication skills. Good listening skills. Creative teaching methodology and design to facilitate adult learning needs. Self-learner and ability to easily learn new software programs. Ability to work independently as well as part of a team. Clinical background will enhance ability to communicate with new and experienced staff. Demonstration of flexibility to fit the needs of the practitioner which includes need to work flexible hours. Ability to take direction from leadership regarding approach to implementation. Professional presentation Essential Functions: The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here. Responsible for attaining and maintaining accreditation of the medical assisting program Coordinates didactic and clinical education for the students. Instructs students in the didact setting and develops the curriculum for the program in conjunction with the objectives developed by the Accrediting Bureau of Health Education Schools. Coordinate annual competency training for all Hancock Physician Network Office staff. Coordinate orientation and onboarding for all HPN new hires. Competencies: Demonstrates the following competencies: Attitude/Customer Competencies Caring, compassionate, and approachable in all customer contacts Privacy - respects customers' right to privacy and modesty Confidentiality - maintains customers' confidentiality Telephone etiquette - speaks so that customers hear a smile Appearance - takes personal ownership in appearance and that of work environment Initiative - takes necessary steps to fix problems immediately Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs Timely service - recognizes that customers' time is very valuable; provides them with prompt service Customer information/education - provides customers with the best information needed to make informed choices. Relationship Competencies/Work Group Competencies Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings Ethical Decision-Making Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to cultural diversity to guide decision-making Performance Improvement Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers' expectations Actively works to increase satisfaction of all Monitors customers' satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors Prioritizes workplace safety   Position Requirements Required Experience: Previous curriculum development and adult education experience. Required Education: Bachelor’s degree. Masters Degree, preferred Required License: None   Full-Time/Part-Time Full-Time   Shift Days   Sign-On Bonus   Position Education Program Coordinator (676)   Number of Openings 1   Exempt/Non-Exempt Exempt   Open Date 5/5/2023   Location Clinical Management   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. 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