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Employment Services Supervisor 

About the Organization Phoenix Alternatives, Inc. (PAI) has been a vital part of our community since 1990. We were founded as a 501(c)(3) to serve people with developmental disabilities, maximizing integration into the community while pursuing meaningful, person-centered activities. PAI is a day program offering an array of services and opportunities for adults who want to design a life they love. You will find a culture that's respectful, team-oriented, and focused on meeting the unique needs of the people we serve.

Our mission is to engage individuals in meaningful participation in and connection with the community.

The Employment Services Supervisor (ESS) is a team manager who reports to the Director of Employment Services (DES) who oversees employment services. The ESDS manages all employment services (ES) staff as assigned. The ESS role collaborates with PAI management, Programming, Training & Quality Assurance, and Volunteer & Community Engagement leaders. These collaboration efforts support the delivery of safe, high quality on-site and community experiences for program participants. The ESS is a role model for staff, fostering a culture of staff accountability, and continuous improvement in person-centered service delivery and community integration of PAI services.

Essential Functions and Primary Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Responsibilities:

  • Understand and manage the Minnesota Department of Human Services (DHS) licensing and regulatory requirements, and ensure the implementation of policies, processes, incident reporting and corrective actions.
  • Supervise, teach, coach, provide feedback and performance management for ES staff to ensure their duties are fulfilled according to DHS licensing requirements and PAI performance standards. Utilize professional and regular communication so ideas, concerns and recommendations are given due consideration.
  • Assist, observe and support ES staff to ensure training, competency and performance standards are acquired and sustained, including documentation and tracking.
  • Act as an effective and efficient case manager ensuring all 245D licensing regulations including support plans, addendums, PAI policies, and procedures are followed and identifying patterns in incident reports. Collaborate with DES to offer a high level of person-centered programming options.
  • Collaborate with the DES regarding ES staff interviewing, hiring, on-boarding, retention, and management of caseloads.
  • Work closely with the Human Resource (HR) department staff to ensure compliance with all PAI policies and HR processes, and federal, state, local laws, and ordinances.
  • Ensure effective and fair responses to employee related situations keeping accurate and complete employee documentation records regarding workers compensation, FMLA, employee development, performance evaluations, investigations, and performance.
  • Implement and ensure the initial and sustained training and learning processes created by and with the Senior Supervisor of Programs and Quality Assurance.
  • Participate in, monitor, and respond to employee payroll practices and employee attendance patterns. Complete required documentation and tracking of all related employee supports and systems.
  • Train, manage, and track ES staff regarding billing and payroll entries related to program participants.
  • Maintain relationships through a high level of communication with external parties such as residential providers, case managers/social workers family members and guardians.
  • Work closely with referral sources, external stakeholders, and PAI program staff to coordinate and support new participant referrals.
  • Collaborate with the DES regarding the program expense budget. Make recommendations and communicate projections and concerns.
  • Participate in direct service delivery.
  • Evaluate the effectiveness of service delivery with the principles of person-centered planning and delivery.
  • Ensure all admissions, discharge, participant, and staff documentation, is accurately completed, and distributed within the designated time frame.
  • Ensure a clean, safe, and hazard-free site by communicating safety concerns and sustaining safety routines for the site in accordance with PAI policies and other applicable requirements.
  • Maintain data privacy rights related to personal information; appropriately handle employee-related and other confidential information.
  • Track and provide data relating to program services to the DES for county and other tracking and reporting.

Secondary Responsibilities

  • Perform miscellaneous projects and complete various tasks as requested by management.
  • Lead/participate in internal and external committees and meetings as requested.

Position Requirements

Qualifications and Conditions of Employment Required:

  • Minimally have one of the following:
  • a baccalaureate or associate degree in a field related to human or social services + 2 years of full time (FT) work experience providing staff management and direct services to persons with disabilities or persons age 65 and older; or
  • a diploma in a field related to human services from an accredited postsecondary institution and 3 years of FT work experience providing staff management and direct care services to persons with disabilities or persons age 65 and older; or
  • minimum of 50 hours of education and training related to human services and disabilities + 4 years of FT work experience providing staff management and direct care services to persons with disabilities or persons age 65 and older.
  • Twenty-one years of age or older.
  • Pass a DHS Background study and maintain clearance to provide direct contact services without continuous supervision.

Skills and Experience


  • Supervisory experience in a human or social service-focused organization.
  • Effective oral and written communication skills.
  • Experience with the administration of 245D licensing requirements.
  • Coordination/case management experience or familiar with fundamentals of case management service delivery.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Reliable transportation for work driving purposes, valid driver’s license, proof of valid car insurance, satisfy insurance criteria for driving history and permit driving record checks as needed.
  • Experience with managing people, program management, and oversight.
  • Leadership and management skills including time management, organization, and prioritization .
  • Receptive to learning and applying new skills, training, techniques, and approaches.
  • Demonstrated flexibility, ability to anticipate, and respond effectively to change.
  • Ability to consistently exercise discretion and independent judgment.


  • Supervisory and/or leadership experience with programs serving persons with developmental disabilities.
  • Experience providing Employment Services to persons with developmental disabilities.
Preferred Requirements:  
Location 3700 Hwy 61 N, #200 White Bear Lake, MN 55110  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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