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Counsellor - Intake Outreach 

Full-Time/Part-Time Part-Time  
Status Temporary, Part-time  
Opportunities Available 8 month term/contract with the possibility of extension  
Category Counselling  
Open Date 4/25/2023  
Close Date 5/5/2023  

The Counsellor - Intake provides crisis intervention, system navigation, harm reduction, case management, outreach, information, support, and advocacy, referral, and short-term supportive counselling to clients of Carlington and participates in the development, implementation, monitoring and evaluation of programs and services for individuals, families and the community.

Program-Related Activities

  • Engages in short-term assessment, referral, and advocacy activities with clients referred by Carlington staff and other area workers.
  • Acts as a resource to and advocate for individuals, groups, and the community.
  • Provides risk assessment, personal and practical support, information, referral and advocacy with individuals. Assesses client status by gaining an understanding of social determinants of health.
  • Acts as a client advocate on individual and systemic issues.
  • Able to provide addictions and mental health support to individuals and/or groups.
  • Provide crisis intervention services both over the telephone and in person.
  • Provides harm reduction services to clients at the centre and on an outreach basis as required. Acts as a liaison for the harm reduction workers in the community and community partner agency.
  • Contributes to chart documentation, participates in chart reviews and case conferences, reflective practice meetings/discussions and makes referrals.
  • Participates in the development, implementation, monitoring and evaluation of treatment, education, counselling and health promotion programs and services for individuals, families and the community.
  • Acts as a consultant on resources for other service providers in the Centre and supports clients of the primary care service one day a week.
  • Liaises and collaborates with staff, teams and other community service providers as appropriate to provide service and make referrals.

As a condition of employment, the successful candidate is required to provide proof of full vaccination against COVID-19.

Position Requirements


  • Bachelor’s degree from a recognized university in a relevant discipline or equivalent combination of some post-secondary education and experience in counselling.

Professional Experience

  • Three to five years full-time relevant experience in a community setting.
  • Experience in providing community-based mental health and counselling services including crisis intervention, short-term supportive counselling, harm reduction, group work, referral, and advocacy.
  • Knowledge of addictions and mental health support networks.
  • Experience and interest in working with marginalized and diverse clientele, such as sex-trade workers, and low-income, high-needs, newcomer, and a variety of multicultural communities.
  • Experience in program development, implementation, monitoring, and evaluation.
  • Experience in a non-profit, community-based organization.

Key Competencies

  • Thorough knowledge of and proficiency in current assessment and intervention techniques.
  • Thorough knowledge and understanding of community resources, relevant city service-provider networks, community-based health care, and income-maintenance legislation and services, as well as issues affecting women and people affected by mental illness. Knowledge of the Carlington client-service area an asset.
  • Acquired knowledge in the principles of social prescribing.
  • Excellent knowledge of and experience with a harm reduction approach.
  • Experience working with women engaged in the sex trade as well as knowledge of relevant support systems and resources.
  • Excellent interpersonal and communication skills, oral and written.
  • Excellent time management and organization skills.
  • Demonstrated ability to work effectively in a crisis situation.
  • Demonstrated ability to work in a multi-disciplinary team environment.
  • Demonstrated proficiency in the use of computers and various software applications, including Microsoft Office programs, client database software, and electronic record keeping in a client services setting.

Linguistic Profile

  • This position falls within Carlington CHC’s designation under the French Language Services Act of Ontario.
  • Fluency in English is required.
  • Fluency in French is required at Level (Advanced +) for oral expression/comprehension and Level (Intermediate +) for written expression.
  • Fluency in another language relevant to our client population is an asset.


  • Availability to work evenings and weekends if required.
  • Access to a vehicle in order to do outreach work.
  • Certification with City of Ottawa Food Handler.
  • First Aid/CPR certification.
Salary Range $27.21/hour - $32.01/hour  
Reports to Director of Health Promotion and Counselling  
Position Counsellor - Intake Outreach  
Post Internal Days 0  
Created By Brittany Bourdon  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number COU-23-00001  
Location 900 Merivale and Community locations  
About the Organization Carlington Community Health Centre is a non-profit organization that puts today's most pressing health care challenges at the heart of their service delivery. We turn to the best professionals and employees to help improve the health and well-being of our community. We build trusting relationships with our clients and deliver quality services through a wide range of health and social services to parents and children, youth and teens, adults, and seniors.

We look to help community members resolve problems and advance concerns in the community by providing organizational support and advocacy assistance to local groups and associations.

Our mission is to improve, support and promote the health and well-being of the people and diverse communities we serve!
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCHC is committed to equity, diversity and inclusion. We welcome and encourage applications from the BIPOC, LGBTQ+ communities and persons with disabilities.  
French Job Description None Specified 

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