POSITION SUMMARY With customer service orientation, verifies patient's insurance benefits and eligibility, obtains required authorization, provides procedure codes and fee estimates, and collects prepayment from patients when appropriate. SUPERVISION: This position does not have supervisory responsibilities. ESSENTIAL RESPONSIBILITIES · Monitor scheduled surgeries and maintain organized list with status of pre-certification process. ·Verify insurance eligibility and benefits via phone and/or internet access. Update insurance policy information in NextGen system as required. · Check insurance payment policy for scheduled procedures and obtain prior authorization when required. · Verify receipt of all necessary pre-authorization documents prior to procedure · Communicate effectively with the facility in which the procedure will be performed as needed. · Assign appropriate ICD9 and CPT codes pre-operatively based on documentation and booking slips. · Notify primary care physician for managed care plans that require PCP authorization. · Supply patients with written or verbal estimates of surgical codes and fees upon request. · Meet with patients pre-operatively or communicate effectively as necessary with patients so they understand the billing process and their financial expectations pre-operatively. ·Collect pre-payment from the patient when necessary. · Notify patients with past due accounts of pre-payment policy for elective surgery. Receive payments from patients. ·Assist with check-in and check-out when needed. Serve as a resource on insurance, billing and customer service for reception and cashier. ·Monitor cash box and report balance to supervisor and accounting department monthly. · Perform other duties or functions as assigned. |