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Loan Servicing Specialist 


Job Title: Loan Servicing Specialist

Department: Loan Servicing and Assistance

Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union to achieve its purpose of guiding members successfully through the financial marketplace. The position is responsible for processing all related servicing functions for consumer, auto lease, and home equity loans.

Essential Duties and Responsibilities include the following. In addition, other duties may be assigned.

  • Provide service that meets the Service Standards defined by Tropical Financial Credit Union and achieves annual goals established through the Performance Management Process.
  • Complete post-closing loan functions for home equity and first mortgage loans, and consumer loans.
  • Research and resolve member problems on credit cards, consumer leases, and home equity loans within the required timeframe.
  • Process daily loan servicing work duties that include Mortgage Satisfactions, credit disputes, Guarantee Asset Protection (GAP), disability claim filing, due date extensions, payoff quotes, lien placements, lien release, lease functions, and general loan maintenance.
  • Support member contact staff with all types of loan inquiries and file maintenance of loan data.
  • Research and communicate with members verbally and in writing, responding to inquiries via mail, email, and telephone.
  • Work on internal exception reports relating to all areas of loan servicing.
  • Work with the auto-lease program administrators and handle all types of functions related to auto leases.
  • Assist with record retention of loan documents, including scanning.
  • Assist with any other loan servicing-related loans and tasks.
  • Read and interpret documents such as procedure manuals.
  • Write routine reports and correspondence for internal and external members.
  • Adhere to established department and organization policies, procedures, objectives, and qualifying standards to ensure the Loan Servicing Department's consistent operations.
  • Proposes enhancements to work methods or procedures to improve process efficiency and the quality of results.
  • Process daily loan servicing work duties that include boarding new first mortgage loans scanning loan files, retrieving loan files that are paid off, and sending to outside storage. Scan daily work for lending units.
  • Pickup, record and distribute mail.
  • Keep all loan files in the vault custody area in order and on a timely basis. Track the files that are retrieved from the vault room.
  • Work on reports provided by the Loan Servicing Manager.
  • Process all paid loans and ensure distribution of paid Commercial, Real Estate, and Consumer loans according to established procedures.
  • Prepare payoff demand statements and other requests to provide payoff information in written form.
  • Maintain, manage and track all pending/outstanding loan documents and exceptions.
  • Responsible for processing vehicle titles using the respective states/agencies' guidelines.
  • Understands each state’s requirements, the documentation required, and the various electronic titling-state processes. Provides expert assistance on titling to our lenders and members.
  • Tracks the title report until the lien has been perfected on the title.
  • Processes lien releases for paid in full consumer secured collateralized loan titles.


  • BSA Compliance - every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will consider the awareness of unusual or suspicious activity relevant to the department.
  • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and Compliance Departments.
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.
  • Comply with all TFCU policies and procedures to ensure compliance with such regulations.
  • Performs other duties as required with or without accommodation.

We offer Excellent Benefits such as:

  • Medical, Rx, Dental, and Vision Insurance
  • Retirement Profit Sharing 401K Plan
  • Accident, Cancer and Hospital Indemnity Plan
  • Prepaid Legal
  • Voluntary Life Insurance
  • Pet Discount Program
  • Paid Time Off/ 11 Paid Holidays
  • Tuition Reimbursement/Student Loan Paydown Program
  • And so much more!
Position Requirements

Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent verbal and written communication skills are required since the job duties require daily interaction with internal and external members, legal firms, other lenders, other creditors, and institutions.
  • Interaction with a variety of individuals inside or outside the organization. Communications can be moderate to high difficulty and sensitivity levels involving complicated situations or demanding encounters. Contacts with others may involve lengthy details and lengthy dialogues and exchanges of information.
  • Demonstrate an understanding of the fair debt collection practices act.
  • Ability to organize, prioritize and perform multiple job tasks simultaneously.
  • Ability to work independently with minimal supervision.
  • Ability to carry out detailed written and verbal instructions.
  • Ability to communicate verbally and in writing while working with members (internal and external, as appropriate) to ensure complete understanding and comprehension of the communication is intent and content.
  • Team player with supportive and motivational orientation
  • Proficient in Microsoft Windows Word and Excel and Outlook
  • Commitment to continuous improvement evident in attitude and work performed
  • Flexible to work evenings and weekends
  • Self-starter, Customer service-oriented, Goal Driven, Is a proven performer.
  • Knowledge in a variety of loan products and how to service the loans.
  • Ability to apply sound judgment and understanding to carry out instructions furnished in written, verbal, or diagram form. Ability to meet deadlines in an organized and timely fashion and work independently, with minimal supervision at times.
  • Ability to contribute recommendations to improve the work process.
  • Bilingual preferred (Spanish/English)

Education and Experience

· High School Diploma required.

· Minimum three years working in a Lending and Servicing of Loans is required from either a financial or lending institution.

Physical Demands: The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Location Miramar - Headquarters  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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