Share Email Opening Title Technical Support Gunsmith   Description Job Purpose: Troubleshoot firearm issues with customers via telephone and email; repair and replace firearms pursuant to company policies and procedures; assist TS&G Manager in meeting departmental goals and objectives. ESSENTIAL JOB FUNCTIONS: Support customer warranty claims and questions by telephone and email. Provide courteous and efficient customer service in a timely manner. Proficiently use company’s computer software systems. Repair firearms to factory specifications using hand tools and machines, such as grinders, drills, rotary tools, disk sanders, lathes, mills, and other types of equipment. Install parts, such as metallic or optical sights, pistol grips, recoil pads, and decorative pieces of firearms, using screws and hand tools. Ability to review product specifications, including catalog and website, for errors and performance problem areas. Operate machines to grind, polish, and fit metal parts. Maintain in-depth knowledge of CZ-USA product line, acting as a subject matter expert on specific lines. Understands and applies types of wood, plastic, and metal coatings/finishes and styles. Perform basic to complex wood and metal work. Communicate effectively with CZ-USA personnel and business partners regarding changes and new technical information. Compile and maintain all required paperwork, records, and documents. Ability to operate and discharge firearms safely to duplicate and/or identify problems. Identify and document product issues. Works with Customer Service and product experts to resolve customer problems. Update job knowledge by participating in educational opportunities and reading professional publications when available. Teach and Mentor Firearms Technicians and Gunsmiths. Assist other departments with questions pertaining to your product expertise. Notify supervisory personnel of problems/concerns. Complete other tasks assigned by supervisor and manager. Complete all required paperwork accurately and in a timely manner. Timely and regular attendance is required to ensure workflow is not interrupted. Assist all employees in the department in completing their work when necessary. Perform weekly machine cleaning and maintenance as well as maintain a clean and organized work area. Ability to work with and safely use and apply chemicals. Solvent tank, Ultrasonic, Snail/ Lead. Adhere to all company policies and procedures. QUALIFICATIONS: To perform this job successfully, you must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Education Associate degree in Gunsmithing from a state-accredited gunsmith school, or equivalent experience in place of a degree. Required Experience & Skills Must have 3-5 years of in-depth Gunsmithing and/or machining experience. Must understand firearm cycle of operations. Basic knowledge of reloading and ballistics. Thorough understanding of CZ-USA’s products and their usage. Must pass basic mill, lathe and welding tests, subject to management discretion. Must have a high level of critical thinking and problem-solving skills. Must be proficient in spoken and written English. Demonstrate a positive attitude and strong interpersonal skills. Must have the ability to multitask, effectively manage time and prioritize responsibilities. Must possess excellent computer skills, proficient with Microsoft Outlook, Word, and Excel. Ability to use email and phone extensions. Must be punctual and reliable. Must be able to work 8 hours daily, 5 days weekly, Monday through Friday. Must be able to work overtime when required. Preferred Experience & Skills Customer service experience. Experience working as a gunsmith in a retail or customer service environment. Currently an active shooter and reloader by hobby or by trade. Supervisory Responsibilities None Travel Requirements Occasional Additional Eligibility Requirements Must be at least 18 years old. Ability to legally possess firearms under applicable laws. Must know basic firearms safety. Ability to pass a criminal background test and drug test. PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The following are the physical requirements of this position, which all workers filling the position must be able to do or withstand each day: Heavy Work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Vision: The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; Ability to see color. Stooping: Bending body downward and forward by bending spine at the waist. Kneeling: Bending legs at the knee to come to rest on the knee or knees. Crouching: Bending the body downward and forward by bending the leg and spine. Reaching: Extending hand(s) and arm(s) in any direction. Standing: Remaining upright on the feet, particularly for sustained periods. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward. Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Fingering: Picking, pinching, typing, or working, primarily with fingers. Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that fingertips. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, receiving detailed information through oral communication, and making fine discriminations in sound. Repetitive motions: Making substantial movements of the wrists, hands, and/or fingers. The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system and/or the skin: fumes, odors, dust, mists, greases, oils, or gases.   Exempt/Non-Exempt Non-Exempt   Full-Time/Part-Time Full-Time   Location Kansas City   Open Date 4/20/2023   Position Requirements   Position Technical Support Gunsmith   EOE Statement CZ-USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, age, sex, religion, national or ethnic origin, citizenship, protected veteran status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, genetic information, or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://CZ-USA.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Customer Service Representative in Kansas City, Kansas Posted on: 4/17/2024 [Apply Now]

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