Share Email Opening Title Director of Client Services: Biopharma  About the Organization Acutis (www.Acutis.com) is a specialized medical laboratory that complements its hard science with the soft skills of its support teams. This combination allows practitioners to diagnose and treat with greater confidence and with ease. At Acutis Diagnostics, we are dedicated to providing accurate and reliable clinical diagnostics services to healthcare providers, patients, and communities. As a leading laboratory specializing in toxicology testing and molecular-based PCR tests, we are committed to delivering timely and precise results that aid in patient care and treatment decisions. Founded on the principles of thorough, exact, consistent results, Acutis Diagnostics leverages cutting-edge technology and the expertise of our highly skilled team to deliver exceptional service and support to our clients. We understand the critical role diagnostic testing plays in healthcare, and we prioritize quality and accuracy in every step of our process. Whether it's toxicology screening to detect substance abuse or molecular PCR testing for infectious diseases, we strive for excellence in every test we perform. Above all, our mission at Acutis Diagnostics is to improve patient outcomes and enhance public health through advanced diagnostic solutions. We are proud to be at the forefront of clinical diagnostics, contributing to the advancement of medicine and the well-being of patients at large.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description As the director of client services, you will work closely with the commercial team which will include Business Development, Marketing, Project Management and Operations focused on commercial activities. Manage all aspects of client services to ensure protocol requirement s are met along with supporting the commercial organization. The Director of Client Services is responsible for all but not limited to the following: Setting up the CRM in conjunction with marketing focused on commercial needs Management and organization of the client database Setup up quoting processes to ensure accurate deliverables with short TAT Coordination and preparation of technical information to support commercial Document preparation to support commercial Liaise with internal groups to ensure consistency and timely response of support questions/documents to the commercial team/clients. Assign inbound leads to the commercial team Inside Sales support functions Work with quoting and scheduling to develop a process to respond to quote requests in a timely manner. (less than 5 days) Post sale support for queries from data deliverables. liaise with BD, PM, Data management and customers to address inquiries address all client inquiries support sales with technical and scientific data Manage changes to service offerings and communications to clients as well as properly document changes for future reference Ensure BDs have technical support needed to address inquiries (marketing alignment) Manage Customer Inquiry Module to document customer complaints/inquiries to ensure proper documentation to be reviewable in audits. (CIF) Prepare documentation for internal and external audits (Liaise with QA) ensure SOPs are maintained and followed for customer communications Assist with key account management support Maintain and control marketing collateral Update and maintain CRM to ensure offerings are accurate Assist planning and executing tradeshows, webinars, e-mail marketing, drip campaigns, advertising maintain and monitor budget   Position Requirements Educational Requirements: Bachelor’s Degree in a science related filed is required Required Expericnce: 5 years’ experience in the Life Sciences industry required Experience with CRM setup is required (Hubspot preferred and commercially focused) Experience in conflict/resolution customer facing role is desired Experience with life science genomics, flow, histopathology, proteomics (MS and Immunoassay) desired. Required Skills: Ability to display adequate interpersonal skills that lead to building successful relationships organizationally and with external vendors. Excellent organization skills The ability to turn complex and sometimes technical information into engaging content. Excellent facilitation skills. The capacity and desire to partner closely with Executive Leadership is critical. Must be able to manage multiple priorities, produce excellent work results, and follow through on commitments. Excellent organization and time management skills required Excellent telephone skills Excellent written and communication skills Proficiency with computers/technology Knowledge of and experience with varied human resource information systems. Proficient with Microsoft Office Suite or related software.   Full-Time/Part-Time Full-Time   Location Acutis BioSciences - NJ   This position is currently not accepting applications. 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