Experience with UM Behavioral Health and SUD preferred.
Education: Master's Degree
LSW or LCSW.
Relevant Work Experience: Minimum of two (2) years of combined direct behavioral health clinical and managed care experience
Knowledge, Skills & Abilities:
•Demonstrated experience establishing relationships and effectively engaging with members and providers through telephonic communication to obtain necessary information and facilitate care in multiple settings.
•Demonstrated work experience to influence and negotiate to effectively manage patient care and health care outcomes.
•Demonstrated work experience meeting strict deadlines and established cycle times through effective prioritization and follow-up skills.
•Excellent communication skills, both verbal and written.
•Demonstrated ability to relate effectively to behavioral health and medical treatment providers, members and family member and other professionals involved in the treatment of the member.
•Familiarity with and ability to effectively utilize computer technology.